Can't Access Admin Page

[lor672]

Hi,

I just don't understand.

Could you explain to me please?

My problem:

- I am on MAC OSX 12 (Sierra) and my Browser is Chrome.

- NAS Firmware : 6.6.1

- I had access yesterday to my NAS admin page

- I made backup from the NAS to an external disk this night to change the NAS disks RAID format

- today I want to re-format the NAS disks and can't access to the Admin page

- RAIDar doesn't see any problem on the NAS or disks and I can access to the NAS via my Finder (sharing disks, AFP)

- I have read the solutions given by this forum & have restarted the NAS (I don't have Kapersky antivirus on my machine) => nothing.

I will try to re-install the NAS OS but this behaviour seems to me very strange.

I have chosen ReadyNAS solutions to have a simple backup solutions wihtout making administration system, but I have the feelings to have a black box that I can't control...

Thank you for any help.

Best,

loR

[JennC]

Hello lor672,

What changes and activities were done on the NAS before you started to get this problem?

The firmware is also not updated, I suggest you update it to FW version 6.7.4.

Welcome to the community!

Regards,

[JennC]

Hello lor672,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

[lor672]

Thank you for your answer JennC.

The admin page has returned without any actions from me last week.

I've tried to access to it today but I couldn't with the same problem.

I'll wait a disk reformat and will try to update the firmware as you suggest and I'll tell you you the result of this operation.

Best regards,

[lor672]

Hello,

Here is my feedback.

I have replaced 2 disks, one by one, to have a better disks configuration (2 WD red & 2 Seagate).

I have updated my firmware to 6.7.4 as suggested.

Results : I have lost my connexion to my TIme Machine space and can't connect my admin page again.

RAIDar writes my system is in good health but I can't access to my folders neither set my Time Machine settings.
Diagnostics are not accessible too.

Thank you for any help.

[StephenB]

You upgraded the disks first, and had admin access when the resync completed?

But then lost it when you updated to 6.7.4?

[lor672]

Hi StephenB,

Thank you for your reply.

> You upgraded the disks first, and had admin access when the resync completed?

Yes, that's what I did. But no, I didn't have access to the Admin page after.

> But then lost it when you updated to 6.7.4?

I didn't try to do anything between updating disks and updating Firmware.

I did all in one shot, step by step.

I can access to my virtual drives and folders, which means my network is OK.

But no acces to admin page.

Time machine seems OK: I've changed User settings. I'm waiting the end of the save to be sure...

[StephenB]

---

@lor672 wrote:

I did all in one shot, step by step.

---

Well, three shots

1. upgrade disk 1
2. upgrade disk 2
3. upgrade firmware

The resync for disk 2 was completed before you did step 3?

Does https://nas-ip-address/fwbroker respond?

[lor672]

---

---

Well, three shots

1. upgrade disk 1
2. upgrade disk 2
3. upgrade firmware

Yes, that's what I mean 🙂

The resync for disk 2 was completed before you did step 3?

Yes.

Does https://nas-ip-address/fwbroker respond?

---

Nop. Error 500 Internal Server Error

[StephenB]

If you don't have an up-to-date backup, I would take care of that first.

Did you try the OS reinstall yet?  That would be a good next step.

[lor672]

I have updated the firmware remotely to 6.7.5 and... 
"ReadyNAS Admin Page is offline"

I'm tired, this NAS is new, but I didn't have time to set it when I bought it... And now I don't have free support 'cause I have past the 90 days free support.

Thank you for your help anyway, I really appreciate it!

[Tibereous]

I'm in the same boat lor672

I've had a previous version for a long time that has never had any issues.  I updated to 6.7.5 and now I can't access the admin page nor do any of the apps work.  I can access/browse my data using the RAIDar software but can't manage or use anything like PLEX.

Any thoughts on what we can do, or is there a way to downgrade to the previous version?

I have already done the OS Reinstall and nothing changed.  Thanks!!

[lor672]

Yes, I begin to really regret to have made the choice (again) for a Netgear Solution.

I think I will make my own NAS & backup solution with a simple tower & Linux OS in the future.

I will meet certainly problems but I think I will be able to result them in a better way than actually with the ReadyNAS solutions where I just can't do nothing...

And I think the 3 monthes free support policy is not fair...