Can't access shares that I have permissions for

[kelstrup]

Hello

I have set a password for the admin account, and I know I got it right, cause I can open the files from http, and I can manage the NAS in the web admin system.

But I am unable to access all those shares that have permissions set, including the admin share. How can I override the access restrictions?

Using RaidAR 4.3.8.

Thanks

[kelstrup · Accepted solution]

Thnx, stopping the credential manager service did the trick 🙂

[aks]

In what way are you trying to access the shares, which OS, and which account are you using to log in to the Duo when you are trying this?

Perhaps you are using Windows (7/8/10?) and using Windows Explorer? Or maybe you are using a Mac?

[kelstrup]

Hey, thanks for replying. Am on Windows 10, trying to navigate using Windows Explorer. Can see the files through http, as e.g. in Microsoft Explorer.

Is FTP an option perhaps? A simple ftp to the ip address says Connection refused.

I'm not sure I quite understand this part, though: "which account are you using to log in to the Duo when you are trying this?"

[StephenB]

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@kelstrup wrote:

 Is FTP an option perhaps? A simple ftp to the ip address says Connection refused.

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Yes, it is an option.  Can you let us know what NAS firmware you are running?  It should be either 4.1.x or 5.3.x.

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@kelstrup wrote:

 I'm not sure I quite understand this part, though: "which account are you using to log in to the Duo when you are trying this?"

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Well, you are setting up restricted folders, so you need to ensure that the PC is using the correct credentials when accessing the NAS.  These credentials are the accounts (user+password) you have set up on the NAS.

If you don't specify credentials, then Windows will first look in its credential manager - if the nasname is saved there, then it will use the associated credential.  If it isn't saved there, then Windows will present the PC login credentials to the duo.  If that user/password fails, access is rejected - even if the share has guest access enabled.

Windows also only allows one credential at a time.  So if you access \\nasname\admin using admin credentials, you can't  simultaneously access \\nasname\sharename using some other credentials.  There is a trick though - if you access \\nasipaddress\admin using admin credentials, you can access \\nasname\sharename using other credentials - Windows treats the IP address as a different machine.

This can get complicated, so perhaps you might want to tell us what you want to accomplish (e.g., what users you have, and how you want to restrict there access).

[aks]

You can (should) use Windows Explorer, it works fine usually.

When you browse to the NAS, \\{nas}\share, Windows would have asked for credentials. If you did not enter a NAS user, then it would try guest, which would have limited access. Perhaps this happened?

Open Windows Credentials Manager and remove the NAS entry. Add a new entry for the NAS, using NAS credentials (username and password - admin should work fine).

[aks]

Posts crossed again 🙂

[kelstrup · Accepted solution]

Thnx, stopping the credential manager service did the trick 🙂