Can't access the admin page

[maclark]

I haven't been able to access the admin page since I deleted an app ReadyNAS RN102 OS 6.2.2. I can access my files fine via Windows 7 explorer. RAIDar see it but the URL is unavailable it opens Firefox and says Device is Offline then it opens with an error. I tried to upload ReadyNASOS-6.2.3-arm via install_firmware under system, I keep getting Connection Lost: Device is busy, We're trying hard to restore the connection, and it never works. It then says to reboot and try again, I have done this several times.

Mark Clark mark_a_clark@yahoo.com

[StephenB]

You have ssh access?

There's a .conf file for the app you uninstalled that needs to be manually deleted. I believe its in /etc/apache2/sites-enabled

[maclark]

I can see the WEB admin page but nothing works. I can use file manager to get the files. I have backed it up to a drive from my old NAS. I did not see the etc folder but I tried to delete the bittorent sync folder and conf stuff that's what I uninstalled. I tried a factory reset from the WEB now I am going to try the reset button on the back

[maclark]

OK did a reset on the back to factory defaults, works great. It just downloaded the new firmware from the WEB
Thanks

[mdgm-ntgr]

This could have been fixed remotely.

Anyway 6.2.3 has the fix for this problem. Also we've added a safe apache config to more gracefully handle a similar problem should one arise in the future.

[cyruschrono]

Hi there,

I have the same problem, uninstalled an add-on with OS 6.2.2 but now can't access Admin PanelI didn't have SSH enabled so I can't fix it myself.

Can one of the support staff here contact me and sort it for me? Or do I have to log a ticket and escalate it to an engineer?

Thanks

[mdgm-ntgr]

Hi cyruschrono I just sent you a PM

[mdgm-ntgr]

cyruschrono I have fixed your system. Please do not uninstall any further apps until after updating to newer firmware.

I can see you are running WD Green disks. I would recommend using WD RED disks rather than WD Green.

[minnow24]

I am having the same problems. I am running a 102 with 6.2.5 . When I upgraded this firmware I had immediate problems accessing the admin page suddenly.

I don't have ssh setup. Can you please DM me appropriate instructions?

Thanks

[mdgm-ntgr]

Then your issue is different.

Please download the logs using RAIDar 6.0 and send them to me (see the Sending Logs link in my sig).

[Purveyor]

I have been struggling with this for weeks. I uninstalled an app in Firmware 6.2.2 and haven't been able to access the Admin Page since. Fortunately, all the data (8+TB) is still intact and the ReadyNAS is discovered via RAIDar. Tried replacing the OS via the Boot Menu and upgrading to the latest RAIDar (6.0).. no luck.

Too bad I can't update the firmware without accessing the admin page.

Please advise,

Thank you!

[StephenB]

If you have been bit by the 6.2.2 uninstall bug, netgear support should help you w/o charge.  So perhaps contact support.

There is a trick you can use if you have a scratch disk.

-power down the NAS, remove drives (labeling by slot)

-install the scratch, and power up

-upgrade firmware to 6.2.5, and power down

-reinstall the original disks in their original slots and power up.

That will install 6.2.5 on the OS parition of the old disks, and resolve the access problem to the web UI.

[behavedaveo]

i am suffing the same can not access setup and dnla is not working

[StephenB]

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@behavedaveo wrote:

i am suffing the same can not access setup and dnla is not working

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Did you uninstall an app when you were running 6.2.2?

[behavedaveo]

I did remove plex and reinstall it as it was playing up

[StephenB]

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@behavedaveo wrote:

I did remove plex and reinstall it as it was playing up

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This was when 6.2.2 was running?

[behavedaveo]

yes it was

[StephenB]

Then if the admin interface failed once you updated, Netgear support should help you (w/o charge).

There is a workaround if you have a scratch disk. 

-power down, install just the scratch (labeling existing disks by slot)

-power up, going through factory install on the scratch

-upgrade firmware (would need to be beta if you are already current)

-power down, reinstall existing disks.

On power up, the new firmware is applied to the existing disks, which would clear the 6.2.2 bug.

[behavedaveo]

done that now its lost all the data on the disks

[StephenB]

Really?

Did you follow the steps exactly?  

Are you seeing no volume, or something else?

[behavedaveo]

Am seeing no volumes asking me to make new ones 

[StephenB]

Sounds like you need to contact support.