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Hi all; I've actually been trying to upgrade the firmware for about 2 years, and have just got round to setting it up again on a new network, now that I've moved house.
So, to clarify:
- current firmware is 6.2.4.
- as per the instructions online, I'm trying to upgrade to 6.5.2 and then to [whatever the newest one is].
- logging in via ReadyCloud gives me a prompt to update the firmware. Clicking on it seems to download a file, try to install it and reboot the NAS. After that, I get exactly the same message when I log back in to ReadyCloud.
- I've tried using the USB Recovery Tool with three different USB flash drives. None of them have worked; both blue lights stay blinking indefinitely until you pull the power cord. It then reboots and nothing has changed.
I'm open to suggestions. I've lost most of a day trying to do this now, and I'm reaching the end of my tether.
You can update direct from ReadyNAS OS 6.2.4 to ReadyNAS OS 6.6.1 which was just released yesterday. Unlike the update to 6.6.0 from 6.2.4 it doesn't require an intermediate update.
Edit: Sounds like you've already followed the required upgrade path for 6.6.0 by updating first to 6.5.2 using the above workaround then updating to 6.6.0 normally.
As for USB Boot Recovery not working either you formatted the USB key incorrectly or it's an incompatible one or the process to boot off USB was not followed correctly. You can have to try a number of USB keys before finding one that works.
Re: Can't upgrade firmware over GUI or USB #27886772
Hello nickface,
Try logging in to http:// followed by the LAN IP of the NAS then check if the firmware version really updated under System > Overview. If it does not show it updated to the last version you installed, close it then clear browser cache then log in again. You may also check if you get the same results using another web browser. If same results, try loading the firmware manually by download the firmware from the download site then go to System > Settings > Manual install firmware.
Re: Can't upgrade firmware over GUI or USB #27886772
Hi JennC; thanks for the quick response.
I've done everything you suggested (I've actually done them before, numerous times, but have done them again just now). Still nothing - firmware is still 6.2.4. Any more suggestions?
I don't have a full backup of the data, and I'd like to try everything possible before wiping it. I don't mind risking it (ie when updating firmware), but backing everything up would be an enormous pain.
Re: Can't upgrade firmware over GUI or USB #27886772
Hi JennC; it's an RN10200. And yes, I probably should backup the data, but I'm using it as a media server, and part of the point of having a RAID drive was that I wouldn't need to have multiple copies of thing clogging everything up.
How do I go about contacting support, then?
n
Model: RN10200|ReadyNAS 100 Series 2- Bay (Diskless)
Re: Can't upgrade firmware over GUI or USB #27886772
Hello nickface,
We always recommend to backup important data, anyway, storing important data to just one device is not a good idea. The RAID 1's purpose is if one disk fails you will still get the data, however, remember that these 2 disks are inserted to the NAS and whatever changes made on the settings of the NAS are saved to RAID volume, problems with OS, etc sometimes affect the volume which means the 2 disks as one copies the other.
To contact support, like StephenB mentioned, it is through my.netgear.com.
You can update direct from ReadyNAS OS 6.2.4 to ReadyNAS OS 6.6.1 which was just released yesterday. Unlike the update to 6.6.0 from 6.2.4 it doesn't require an intermediate update.
Edit: Sounds like you've already followed the required upgrade path for 6.6.0 by updating first to 6.5.2 using the above workaround then updating to 6.6.0 normally.
As for USB Boot Recovery not working either you formatted the USB key incorrectly or it's an incompatible one or the process to boot off USB was not followed correctly. You can have to try a number of USB keys before finding one that works.
- At that point, the automatic update worked, and it's now happy at 6.6.0.
- for reference, I tried 5 different USB flash drives, none of which worked. Yes, I followed the instructions: FAT32 formatted, between the two relevant sizes, etc etc. And, also for reference, it's not particularly helpful to say 'only some flash drives will work' and not offer any way to find out which ones will. What are people supposed to do? Keep buying flash drives until one works? Is that really the official solution?
Re: Can't upgrade firmware over GUI or USB #27886772
The instructions are pretty comprehensive, I agree, and easy enough to follow. But if only some USB drives work, there must be a reason, right? And that reason could be communicated to people, to give them more of a chance of finding one that works, no?
As I said, I have five USB drives at home, of varying size and manufacture date, and none of them worked. Mind you, given that it was a checksum error, they probably wouldn't have worked even if they were the right sort of drive...
Re: Can't upgrade firmware over GUI or USB #27886772
That checksum error issue is completely irrelevant to USB Boot Recovery. That error on e.g. 6.2.5 was caused by something specific to some firmware releases.
USB manufacturers don't promote whether their keys are compatible. The only way to verify if they are is to test them.
