Cannot Access Admin Page

[PJO25]

i upgraded to the most recent firmware a week ago and the readynas was ok.  however, it is now not allowing me to access it.  i get to the password rpompt and then when the password is entered it goes straight to the 500 internal serer error.  i cant access the nas at all as adminsitrator and it doesnt allow the drive mappings to work so there is something i think wrong with the SMB.  Any ideas please?

[Marc_V · Accepted solution]

Sent you a PM. 

Might as well try to do an OS Reinstall, This procedure resets some settings including the password.

Hope this helps!

Regards

[Marc_V]

HI @PJO25

Welcome to the Community!

Were you able to check if there were any changes on your IP? Have you tried rebooting your NAS after the update?

Kindly try to clear web cache on your browser and try accessing the Admin page again. Have you tried using the IP of the NAS on Windows explorer? 

Regards

[PJO25]

Thank you.  No ip changes, have rebooted PC, NAS and router many times, cleared caches and used multiple browsers.  its something more fundamental unfortuantely.

[StephenB]

Have you tried using RAIDar 6.4 to give you more NAS status? https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

[PJO25]

Thank you, RAIDar is showing it as healthy

the diagnostics button though fails with the error not a valid usernake or password.

[Marc_V]

HI @PJ025

Have you set a different password? If you have enabled Password recovery you can avoid doing an OS-Resintall. Otherwise, if you cannot remember the last password you used or have set OS-reinstall will reset that setting to default "password". You can also try using the default password.

[PJO25]

no, i havent reset the password.  

[Marc_V · Accepted solution]

Sent you a PM. 

Might as well try to do an OS Reinstall, This procedure resets some settings including the password.

Hope this helps!

Regards