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I'm at a loss. I started having trouble with Plex were the server would automatically turn off after 5 minutes.
I've been trying to trouble shoot and get it back to running, but nothing is working.
Was running firmware 6.9.5, uinable to uninstall or install any apps. So I removed Plex via the browse function of RAIDar. Still no good, siumply cant reinstall.
Have reverted my firmware back to 6.9.4 Hotfix 1, still the same problem. I cannot install anything, upload new apps for install, or delete apps.
I really don't want to have to factory reset as I don't have the room to back up my data. I've got the logs ready to go, could I please get some assistance to try and resolve this?
Re: Cannot install ANY apps or delete ReadyNAS 102
I don't really want to factory reset, and RAID won't even save my data as I'm currently running RAID0 (the one where the drives are added together, not mirrored, I can't remember which denomination that is). But I'm really getting to the end of my rope with it.
Not running antivirus, however ReadyDLNA is enabled in Autoscan.
Have send my logs to Marc_V after he send a PM, hopefully a way forward can be found.
Re: Cannot install ANY apps or delete ReadyNAS 102
There appears to be a bit more information in install_debpkg.log
fv-app-install-utils.c:106(info) Downloading [vpnserver](50%) Retrieving file 1 of 1
fv-app-install-utils.c:111(info) Installing [vpnserver](50%) Running dpkg
fv-app-install.c:674(error) fv-app-install (vpnserver): error code [100]: Reading package lists...
Building dependency tree...
Reading state information...
The following NEW packages will be installed:
vpnserver
0 upgraded, 1 newly installed, 0 to remove and 27 not upgraded.
Need to get 47.3 MB of archives.
After this operation, 72.8 MB of additional disk space will be used.
Get:1 http://apt.readynas.com/packages/readynasos 6.9.4/apps armel vpnserver all 1.5.0 [47.3 MB]
debconf: delaying package configuration, since apt-utils is not installed
Fetched 47.3 MB in 25s (1,841 kB/s)
dpkg: unrecoverable fatal error, aborting:
unknown user 'root' in statoverride file
E: Sub-process /usr/bin/dpkg returned an error code (2)
and then later on
Reading state information...
E: The package plexmediaserver-ros6-binaries needs to be reinstalled, but I can't find an archive for it.
fv-app-install.c:674(error) fv-app-install (plexpy): error code [100]: Reading package lists...
Building dependency tree...
Reading state information...
E: The package plexmediaserver-ros6-binaries needs to be reinstalled, but I can't find an archive for it.
@LeMMin9 wrote: Does that provide any ideas on recommendations for resolving the issue?
Well, you really should make a backup, as continuing to work on this could make things worse.
You could perhaps try apt-get update --fix-missing and see if it helps.
Re: Cannot install ANY apps or delete ReadyNAS 102
“So nothing was installed with ssh? Everything from the app screen in the web ui?“ Correct, nothing installed via SSH, all attempted from app screen. I did however delete the Plex Media Server via the ‘browse’ function of RAIDar.
Haven’t tried an OS reinstall, just a firmware update and reverted back a version. Didn’t help.
I’ll need to read into OS reinstall, that sounds similar to a factory reset kind of option, but you voted against that earlier. Am I on the wrong thought process when referring to OS install?
Re: Cannot install ANY apps or delete ReadyNAS 102
@LeMMin9 wrote: I’ll need to read into OS reinstall, that sounds similar to a factory reset kind of option, but you voted against that earlier. Am I on the wrong thought process when referring to OS install?
I was intending to point out that having no backup was a dangerous strategy.
An OS reinstall does a partial reinstall of the operating system. It also resets the NAS to use DHCP, changes the admin password to password, and turns off volume quota. Those settings can of course be set back after the reinstall. It shouldn't affect data.
I'm not sure if it would repair whatever archives are messed up, but it is pretty safe to try.
Using ssh does have some support implications, so if you are wanting to use paid support it'd be best to look into that first instead of enabling ssh and trying stuff.
An OS reinstall does a partial reinstall of the operating system. It also resets the NAS to use DHCP, changes the admin password to password, and turns off volume quota. Those settings can of course be set back after the reinstall. It shouldn't affect data.
I'm not sure if it would repair whatever archives are messed up, but it is pretty safe to try.
Just attempted an OS reinstall, and that hasn't helped, same old error coming back at me again. I'm going to do some reading around your other suggestion and see if perhaps that helps.
Re: Cannot install ANY apps or delete ReadyNAS 102
@LeMMin9 wrote: I'm going to do some reading around your other suggestion and see if perhaps that helps.
Note I was assuming that you'd already done some of the installs with ssh when I suggested it. You can do damage with the linux CLI that destroys your data volume or bricks the NAS web ui. So I do want to underscore the need to back up the data. Even if you are familiar with linux, there is risk.
That particular command does complete successfully on my own RN102. Don't do an apt-get upgrade as that can do damage.
The general procedure to gain access is to enable ssh in system->settings. You can access the CLI using
Re: Cannot install ANY apps or delete ReadyNAS 102
Tried some SSH commands to remove Plex and got the following:
# apt-get remove --purge plexmediaserver-ros6-binaries Reading package lists... Done Building dependency tree Reading state information... Done E: The package plexmediaserver-ros6-binaries needs to be reinstalled, but I can't find an archive for it.
I'm well out of my depth now so I'm just going to stop. I've already accepted the fact that dta may be lost from my NAS an I'll have to accept that, so I'm backing up what I can with the limited space I have on my laptop.
I suspect it could be solved, but I am not sure how.
You could try per-incident paid support - not sure if they will take it on, since the problem was caused by third-party apps. But they might be willing. They have the capacity to rebuild the complete OS partition without destroying your data - and then you could start over with just the apps you need.
