Re: Cannot write more data to NAS (NV+ V2) (19489971)
Tokfan wrote:
IHello,
I'm new to the forum, been reading a bit, but i can't find any sollution to this problem. The people in this thread that have had contact with the support have you heard any news and/or sollutions regarding the problem with file transfers when your NAS is almost "full". "Full for me means 723Gb still unused wich really sucks to be honest.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
Here are the question that - IMHO - need to be asked: 1. How can QNAP / Synology have fixed the problem and not Netgear. Have Netgear actually called them up and asked for help? If it's an ext4 problem then it would be kind of immoral to fix it and not feed it back in to development (and the Linux community) 2. I have read that the problem may be caused by limited RAM when writing. Not sure if this is a red herring, but has anyone looked at RAM usage once the problem occurs. One thing the v2 is short of is RAM, and Netgear might be trying to dodge the issue....? 3. Has anyone mapped the volumes and fragmentation where the problems occur?
ext4 is used by gazillions of people around the world. So either Netgear has done something, or a patch has been made that Netgear have not incorporated. Either way, it seems no-one at Netgear understands ext4 well enough to know what's going on. My advice: call Synology, then the NY TImes, then Netgear with the solution 🙂
Re: Cannot write more data to NAS (NV+ V2) (19489971)
Tokfan wrote:
The people in this thread that have had contact with the support have you heard any news and/or sollutions regarding the problem with file transfers when your NAS is almost "full".
The last thing I was told by Netgear Support was that they hoped to have a patch by the end of April. Since that has come and gone, I guess it's time to ask for an update. I'll try to remember to do that when I return from the holiday I'm now on, but perhaps someone else would like to ask Netgear that question before I get a chance to.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
MikeS1531 wrote:
Tokfan wrote:
The people in this thread that have had contact with the support have you heard any news and/or sollutions regarding the problem with file transfers when your NAS is almost "full".
The last thing I was told by Netgear Support was that they hoped to have a patch by the end of April. Since that has come and gone, I guess it's time to ask for an update. I'll try to remember to do that when I return from the holiday I'm now on, but perhaps someone else would like to ask Netgear that question before I get a chance to.
they haven't fixed anything for most/all of us unfortunately.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
hauser wrote:
MikeS1531 wrote:
Tokfan wrote:
The people in this thread that have had contact with the support have you heard any news and/or sollutions regarding the problem with file transfers when your NAS is almost "full".
The last thing I was told by Netgear Support was that they hoped to have a patch by the end of April. Since that has come and gone, I guess it's time to ask for an update. I'll try to remember to do that when I return from the holiday I'm now on, but perhaps someone else would like to ask Netgear that question before I get a chance to.
they haven't fixed anything for most/all of us unfortunately.
"Actually 5.3.8-T20 is able to fix this issue,we've merged all patches in but..... if it doesn't work for you,please backup data and factory default your volume,the reason is your volume could be badly fragmented and the file system needs to be rebuilt once again."
is that an official reply ? if so I'm going to be very very annoyed.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
Zaim wrote:
hauser wrote:
MikeS1531 wrote:
Tokfan wrote:
The people in this thread that have had contact with the support have you heard any news and/or sollutions regarding the problem with file transfers when your NAS is almost "full".
The last thing I was told by Netgear Support was that they hoped to have a patch by the end of April. Since that has come and gone, I guess it's time to ask for an update. I'll try to remember to do that when I return from the holiday I'm now on, but perhaps someone else would like to ask Netgear that question before I get a chance to.
they haven't fixed anything for most/all of us unfortunately.
"Actually 5.3.8-T20 is able to fix this issue,we've merged all patches in but..... if it doesn't work for you,please backup data and factory default your volume,the reason is your volume could be badly fragmented and the file system needs to be rebuilt once again."
is that an official reply ? if so I'm going to be very very annoyed.
as far as I can tell the user going by the name de niro is a netgear employee so as far as official reply I would say yes it is.
EDIT: I've had confirmation via PM that "de niro" is in fact a netgear employee.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
robclarke41 wrote:
my issue started at 700GB. Factory default, install 5.3.8 firmware - finally got to 300Gb and started again. Total junk.
What's the capacity of your unit? Mine is nominally 3TB, actually 2.70TB, and the problem occurs whenever its free space drops below 500MB, so I can use only about 81% of its capacity. I've tried to install the 5.3.8 firmware, but I don't think I've been successful because the unit and RAIDar both still report 5.3.7. If I ask the unit to "Check for Updates" I get the Netgear equivalent of an hourglass for about a second and then it goes away. It doesn't do anything more than that, so I don't know that it's really checking. I would have expected it to report "No updates available" if it really had checked.
I'm going to be needing some more storage soon, and I'm reluctant to buy Netgear again because of this problem, though reading the reviews of other brands they all seem to have some problems. Does anyone know if the ReadyNAS 102 series -- which seems to have replaced the V2 -- has this same problem?
Re: Cannot write more data to NAS (NV+ V2) (19489971)
StephenB wrote:
5.3.9 firmware is out, you can do a manual download from here: http://kb.netgear.com/app/answers/detail/a_id/23958 unzip before installing. 5.3.10 is in beta.
The RN102 uses the btrfs file system, not ext. It doesn't have this particular problem. Though OS6 is still pretty new, so expect some growing pains.
Personally I think it is best to plan to expand storage once you exceed 80% (independent of the file system).
Thanks for the info. Is 5.3.9 likely to solve the issue if I apply it now? Or would I be better off buying the RN102 first, transferring all my data across to it, and then doing a factory reset on the existing unit -- which I understand would update the firmware automatically -- before trying to get it to fill more than 80% of its capacity with data?
Re: Cannot write more data to NAS (NV+ V2) (19489971)
MikeS1531 wrote:
StephenB wrote:
5.3.9 firmware is out, you can do a manual download from here: http://kb.netgear.com/app/answers/detail/a_id/23958 unzip before installing. 5.3.10 is in beta.
The RN102 uses the btrfs file system, not ext. It doesn't have this particular problem. Though OS6 is still pretty new, so expect some growing pains.
Personally I think it is best to plan to expand storage once you exceed 80% (independent of the file system).
Thanks for the info. Is 5.3.9 likely to solve the issue if I apply it now? Or would I be better off buying the RN102 first, transferring all my data across to it, and then doing a factory reset on the existing unit -- which I understand would update the firmware automatically -- before trying to get it to fill more than 80% of its capacity with data?
PROBLEM!! I followed the link StephenB provided and read "The simplest way to update is to use the System/Update tab in Dashboard. If you prefer, you can choose to do a local update by first downloading the new image here: RAIDiator-arm-5.3.9." Having tried the System/Update approach yesterday and found it had no effect, I was prepared to download the update and process it locally. Unfortunately, the part of the web page that's supposed to start the download isn't a link, so clicking on it does nothing at all.
Am I doing something wrong? I'm using Firefox 25.0.1, if that makes any difference. Can anyone supply the URL of the 5.3.9 download?
I don't know if 5.3.9 will solve the issue, though no file system will perform well if there isn't enough free space. It's just a question of what the percentage is.
MikeS1531 wrote:
Thanks for the info. Is 5.3.9 likely to solve the issue if I apply it now? Or would I be better off buying the RN102 first, transferring all my data across to it, and then doing a factory reset on the existing unit -- which I understand would update the firmware automatically -- before trying to get it to fill more than 80% of its capacity with data?
Well, you need more space, not the same space on a different model. Options I see are (a) upgrade to 4 TB drives (b) get a second two slot NAS and use them both (c) get a larger NAS (4 slot).
Re: Cannot write more data to NAS (NV+ V2) (19489971)
StephenB wrote:
Just get it from http://downloadcenter.netgear.com/
A direct link is http://www.downloads.netgear.com/files/GDC/RND2110/RAIDiator-arm-V5.3.9.zip
Thanks for the links. I downloaded the ZIP file and unpacked it. I pointed the Install Firmware option at the RAIDiator-arm-V5.3.9 file and clicked Upload. The rotating icon indicating something was happening appeared -- and has continued going around for two hours now!!
How big a problem do I have? I'll leave it for a while longer and hope, but what should I do if the process doesn't complete? Can I use the Cancel button on the Update Firmware dialogue? Or will that leave me with a half-updated firmware and a completely unusable unit?
Re: Cannot write more data to NAS (NV+ V2) (19489971)
The firmware only gets installed after the required reboot. What happens before then is preparation to install. If the firmware isn't downloaded properly the NAS won't attempt to install it.
Re: Cannot write more data to NAS (NV+ V2) (19489971)
mdgm wrote:
The firmware only gets installed after the required reboot. What happens before then is preparation to install. If the firmware isn't downloaded properly the NAS won't attempt to install it.
Thanks for the reassuring info. The rotating icon has been showing for 18 hours now, so I guess I have to click the Cancel button and try again. Any suggestions of what I could do differently next time that might possibly help?
Re: Cannot write more data to NAS (NV+ V2) (19489971)
StephenB wrote:
Maybe delete the logs first.
First, I simply re-tried the upload, but the result was the same -- many hours of the rotating 'progress' icon until I gave up and cancelled the upload.
Then I deleted my logs and tried again. After about five minutes, the upload process failed. The message was "An unrecognized server error occurred." I tried that operation again, but the result was the same. My Info/Logs page shows "No logs".
Re: Cannot write more data to NAS (NV+ V2) (19489971)
StephenB wrote:
I think I'd try support (support.netgear.com), since you are still under warranty.
Yes, I think that's the only option I have left. I'll see if I can continue/re-open the case I had earlier when the problem first appeared. But I probably need to go ahead and order that new ReadyNAS 102 as well, as I'm convinced that Netgear support will to ask me to do a factory reset on the V2 and I need a place I can safely move my data to in order to do the reset.
