× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Check for updates not connecting

Blues11
Luminary

Check for updates not connecting

Usually when I click on the main page "Check for updates" it almost immeidately comes back saying "You are running the latest" or something like that.

 

Today it takes 5 or 10 seconds and comes back saying "Operation timeout. Communication error. Check your Internet connection or DNS Settings."

 

What's strange is that I can access the unit fine via ReadyCLOUD and it's operating fine on the network too.

 

I've made sure the static address is correct and that it's reserved in my router software. I rebooted the cable modem, the router and the NAS. I also shut off and turned back on the swtich to witch the NAS is attached.

 

Each time I get the same message. Any ideas?

 

Thank you.

Model: RN51600|ReadyNAS 516 6-Bay
Message 1 of 8

Accepted Solutions
JennC
NETGEAR Employee Retired

Re: Check for updates not connecting

Hello Blues11,

 

The update server included 6.6.0 yesterday, that could be the reason why you were having some issues when checking for updates. Nevertheless, I am glad it works now and thank you for confirming that everything's okay now.

 

To close this thread, please mark one of the posts that you think is appropriate as the solution. Please feel free to post any suggestions, comments or questions. We value your inputs and feedback.

 

Regards,

 

View solution in original post

Message 8 of 8

All Replies
viperhansa
Virtuoso

Re: Check for updates not connecting

Hi,

I have the same issue from today...

Message 2 of 8
JennC
NETGEAR Employee Retired

Re: Check for updates not connecting

Hello Blues11,

 

How about adding 8.8.8.8 as DNS address in the admin page's Network > Eth 0 or 1> Settings > IPv4? Then test again.

 

Regards,

Message 3 of 8
doegox
Aspirant

Re: Check for updates not connecting

A friend got the same issue today after the firmware update.

Try to disable the IPv6 support on your network interfaces.

It solved the issue here.

 

Message 4 of 8
viperhansa
Virtuoso

Re: Check for updates not connecting

Hi JennC,

 

I tested that and it seems to work.

 

I also updated to 6.6.0 and went back to my old DNS, that worked also now.

 

Thanks for the support.

 

Regards

 

Hans

Message 5 of 8
JennC
NETGEAR Employee Retired

Re: Check for updates not connecting

Hello viperhansa,

 

Thanks for sharing what worked. Thanks to @doegox too for adding a solution.

 

Hopefully, these will help Blues11 too. 

 

Regards,

Message 6 of 8
Blues11
Luminary

Re: Check for updates not connecting

Yes, thanks for all the tips. I'm up and running with 6.6.0.

 

The strange thing is that I didn't do anything. I checked on my Network and I have always had IPv6 disabled. I had also had 8.8.8.8 set up under DNS Servers. So I'm not sure that it's anything I did.

 

Regardless, the system's working fine. Thank you again.

Message 7 of 8
JennC
NETGEAR Employee Retired

Re: Check for updates not connecting

Hello Blues11,

 

The update server included 6.6.0 yesterday, that could be the reason why you were having some issues when checking for updates. Nevertheless, I am glad it works now and thank you for confirming that everything's okay now.

 

To close this thread, please mark one of the posts that you think is appropriate as the solution. Please feel free to post any suggestions, comments or questions. We value your inputs and feedback.

 

Regards,

 

Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 4791 views
  • 1 kudo
  • 4 in conversation
Announcements