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Corrupt root, already tried factory reset

mjain
Aspirant

Corrupt root, already tried factory reset

Hi all,

I just bought a brand new ReadyNAS duo v2 as well as 2 new 3tb seagate.

Firstly, RAIDar is not recognising one of the drives. I really have no idea why. No matter which slot I put the drive in it is not recognised.
Also, when i press setup in RAIDar I get a "Corrupt root" error. I looked this up and found that if the drives are used they need to be formatted. Mine are new but I didn't see any other solution so I tried this anyway. I have tried this twice but still getting the same error.

Any help will be much appreciated.

Thank you,

Mayank
Message 1 of 5
mdgm-ntgr
NETGEAR Employee Retired

Re: Corrupt root, already tried factory reset

They need to be unformatted drives (i.e. have no partitions on them). The NAS will format the drives.

It's possible a drive might be dead or there is some other issue.

What happens if you try booting with just the drive that is recognised installed? If that works try hot-adding (add while NAS is on) the second drive and see what happens.
Message 2 of 5
mjain
Aspirant

Re: Corrupt root, already tried factory reset

Thanks for the reply mdgm

Sorry, what I meant was:

" I looked this up and found that if the drives are used they need to be reformatted by doing a factory reset"


I thought that the new drives I bought might have some default preexisting format that comes standard, so I have done the factory reset twice and unfortunately the corrupt root error persists

I will try your suggestion about using just the recognised drive tonight.
Message 3 of 5
mjain
Aspirant

Re: Corrupt root, already tried factory reset

I tried installing just one drive and booting but am still getting corrupt root

Tried the factory reset again but no result.

Does anyone have any other suggestions?
Message 4 of 5
mdgm-ntgr
NETGEAR Employee Retired

Re: Corrupt root, already tried factory reset

Give tech support a call and post your case number.
Message 5 of 5
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