Deleted snapshots on ready nas 104. Need HELP !

[Jack456]

Hello,

Due to improper handling, all snapshots of a volume of my nas have been erased. All the files in this volume have disappeared but the size of the space used has not changed. I deduce that the data is still present but that access is impossible. Is it possible to recover this data?

ReafyNas 104 of 4 disks in Xraid.

Thank you in advance for your answers.

[StephenB]

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Jack456 wrote:

Due to improper handling, all snapshots of a volume of my nas have been erased. All the files in this volume have disappeared but the size of the space used has not changed.

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I am confused on what you are saying.

Do you mean to say that both the files and the snapshots are gone?

What was the "improper handling"?

Also, what firmware are you running.

[Jack456]

My frimware is 6.4.2

Seeing that there was a big difference between the remaining space and the volume of data, I wanted to get some space.

When I inquired, I saw that we remove the old Snapshots to get some space but in the end I erased all the snapshots of the volume.

The volume has disappeared from the web interface but the size of available data has not changed (or very little).

[StephenB]

The volume has disapeared from the volume tab?  Or did the share disappear from the shares tab?

[Jack456]

The volume has disapeared from the volume tab

[StephenB]

Ok.  So there is no volume at all on the volume tab, and no shares or data are accessible from Windows Explorer (or OSX finder).  That likely means data loss, though it is possible that Netgear can remount the volume.

If you need to get the files off the NAS, then you should use paid support.  Data recovery might be needed ( https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service )  You could also try data recovery software like ReclaiMe.