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Re: Dropbox Sync Won't Update

dschwartzer
Luminary

Dropbox Sync Won't Update

I recently upgraded my ReadyNAS to OS 6.8.0 and use a Mac to connect to the ReadyNAS.  I have set up the Dropbox Sync on my ReadyNAS 526X.  I have a single folder on Dropbox syncing to the corresponding folder on the ReadyNAS.  I have it set up to only download cloud changes to the ReadyNAS.  It works fine for the initial sync and everything in my selected Dropbox folder appears in the corresponding filder on my ReadyNAS.

 

However, after the first sync, no further updates to sync down to the ReadyNAS.  I have added new documents to the Dropbox folder and reorganized some files into new folders and none of those changes appear on the ReadyNAS.

 

Is anyone else having this issue?  Is there something I have done wrong in the setup process?

 

Any  assistance would be appreciated.

 

Regards,

 

David

Model: RN526X| ReadyNAS 526X 6-Bay with up to 60TB total storage
Message 1 of 9
evan2
NETGEAR Expert

Re: Dropbox Sync Won't Update

@dschwartzer

Cloud do you please download logs and send to Netgear when you reproduce the issue?

How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

I need to check journal log and see what problem happen,

it should be scanning cloud drive changes is not complete on your NAS, so it didn't download file if there are changes on Dropbox sync folder.

I tested download sync just now, there are 10 files on Dropbox, enable dropbox as only download sync,

all 10 files download to ReadyNAS, then upload a file to Dropbox, it download successfully.

Dropbox
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎08‎ ‎PM
Dropbox service started.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎08‎ ‎PM
Starting to index local drive. This could take a while. Please wait.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎08‎ ‎PM
Indexing local drive is complete.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎08‎ ‎PM
Starting to scan cloud drive for changes. It could take a while. Please wait.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎10‎ ‎PM
Downloading /data/Videos/Insight_3.0.27.2.apk ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎10‎ ‎PM
Downloading /data/Videos/Insight_v3.0.21.3.apk ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎10‎ ‎PM
Downloading /data/Videos/TelnetEnable-passwd.exe ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎10‎ ‎PM
Downloading /data/Videos/UPNP-6.5.0-T207.jpg ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎10‎ ‎PM
Downloading /data/Videos/277681657731 _rootkey.csv ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
/data/Videos/277681657731 _rootkey.csv was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
/data/Videos/UPNP-6.5.0-T207.jpg was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
/data/Videos/TelnetEnable-passwd.exe was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
Downloading /data/Videos/FullSizeRender.jpg ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
Downloading /data/Videos/AmazonCloudDriveSetup.exe ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎11‎ ‎PM
Downloading /data/Videos/Hydrangeas.jpg ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎12‎ ‎PM
/data/Videos/AmazonCloudDriveSetup.exe was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎12‎ ‎PM
/data/Videos/Hydrangeas.jpg was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎12‎ ‎PM
Downloading /data/Videos/Desert.jpg ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎12‎ ‎PM
Downloading /data/Videos/Jellyfish.jpg ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎13‎ ‎PM
/data/Videos/FullSizeRender.jpg was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎13‎ ‎PM
/data/Videos/Desert.jpg was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎13‎ ‎PM
/data/Videos/Jellyfish.jpg was downloaded to local.

‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎14‎ ‎PM
/data/Videos/Insight_3.0.27.2.apk was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎16‎ ‎PM
/data/Videos/Insight_v3.0.21.3.apk was downloaded to local.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎18‎ ‎PM
Scaning cloud drive changes is complete.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎18‎ ‎PM
Starting to scan local drive for changes. It could take a while. Please wait.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎18‎ ‎PM
Scan for local drive changes is complete.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎06‎:‎18‎ ‎PM
Initial scan for changes is complete. Starting live syncing.
‎8‎/‎23‎/‎2017‎ ‎8‎:‎07‎:‎53‎ ‎PM
Downloading /data/Videos/Insight_v3.0.26.3.apk ...
‎8‎/‎23‎/‎2017‎ ‎8‎:‎07‎:‎56‎ ‎PM
/data/Videos/Insight_v3.0.26.3.apk was downloaded to local.
Message 2 of 9
dschwartzer
Luminary

Re: Dropbox Sync Won't Update

Dear Evan2:

 

As requested, I have submitted my logs via email.

 

I am also attaching two screen shots.
 
This is my current Finder Window.
 
Finder Screen Shot.jpgNotice the file Soundcast Now At Best Buy.docx.  I uploaded this to Dropbox yesterday afternoon which is after I did a full resync of my Dropbox folder.
 
Here is the corresponding folder on the ReadyNAS that Dropbox is syncing to.  You wil see that the file is not there.
 
ReadyNAS Screen Shot.jpg
This is not unique to this file.  This has been happening on every file since I started using the Dropbox Sync.  On the initial sync, everything comes over but after that, the folder on the ReadyNAS is never updated.
 
Thanks for your help.
 
Regards,
 
David
Model: RN526X| ReadyNAS 526X 6-Bay with up to 60TB total storage
Message 3 of 9
dschwartzer
Luminary

Re: Dropbox Sync Won't Update

Evan2:

 

Just checking in to see if the log files I provided gave any information as to why this is not working?

 

Regards,

 

David

Message 4 of 9
evan2
NETGEAR Expert

Re: Dropbox Sync Won't Update

@dschwartzer

Sorry for reply so late,

I check your logs, there are below logs in Dropbox' s log,

Aug 21 19:34:29 ReadyNAS526 ng-csd[6144]: Request failed, now waiting 165313 ms before attempting again.
Aug 21 19:37:15 ReadyNAS526 ng-csd[6144]: Curl returned error code 6. Couldn't resolve host name
Aug 21 19:37:15 ReadyNAS526 ng-csd[6144]: E0821 19:37:15.093317  6144 CurlHttpClient.cpp:311] Curl returned error code 6. Couldn't resolve host name
Aug 21 19:37:15 ReadyNAS526 ng-csd[6144]: W0821 19:37:15.093420  6144 WSClient.cpp:128] Request failed, now waiting 219321 ms before attempting again.
Aug 21 19:37:15 ReadyNAS526 ng-csd[6144]: Request failed, now waiting 219321 ms before attempting again.
Aug 21 19:40:54 ReadyNAS526 ng-csd[6144]: Curl returned error code 6. Couldn't resolve host name
Aug 21 19:40:54 ReadyNAS526 ng-csd[6144]: E0821 19:40:54.419232  6144 CurlHttpClient.cpp:311] Curl returned error code 6. Couldn't resolve host name
Aug 21 19:40:54 ReadyNAS526 ng-csd[6144]: W0821 19:40:54.419306  6144 WSClient.cpp:128] Request failed, now waiting 113646 ms before attempting again.
Aug 21 19:40:54 ReadyNAS526 ng-csd[6144]: Request failed, now waiting 113646 ms before attempting again.
-- Reboot --
Aug 21 20:03:04 ReadyNAS526 ng-csd[6255]: Encountered DropboxError: too_many_write_operations
Aug 21 20:03:04 ReadyNAS526 ng-csd[6255]: E0821 20:03:04.845172  7192 DropboxErrorMarshaller.cpp:118] Encountered DropboxError: too_many_write_operations
Aug 21 20:03:04 ReadyNAS526 ng-csd[6255]: W0821 20:03:04.845273  7192 WSClient.cpp:128] Request failed, now waiting 277 ms before attempting again.
Aug 21 20:03:04 ReadyNAS526 ng-csd[6255]: Request failed, now waiting 277 ms before attempting again.
-- Reboot --
Aug 23 20:17:27 ReadyNAS526 ng-csd[21697]: Reset the cache. SQL Statement invalid: SQL error or missing database: no such table: settings
Aug 23 20:17:27 ReadyNAS526 ng-csd[21697]: W0823 20:17:27.484694 21697 FSCache.cpp:78] Reset the cache. SQL Statement invalid: SQL error or missing database: no such table: settings

I need to check with my colleague what root cause is.

  

Message 5 of 9
evan2
NETGEAR Expert

Re: Dropbox Sync Won't Update

The issue is fixed on 6.8.1,

Note: ReadyNASOS 6.8.1-T106 (Beta 1) doesn't include the fix.

 

Message 6 of 9
AndreaMorganti
Aspirant

Re: Dropbox Sync Won't Update

Sale problem.
After upgrade 6.8.1 and dropbox v2 NAS syncro 1st time with Dropbox and stop...
New files added not syncro.
Option bidirezion on.
Model: RN10211D|ReadyNAS 100 Series 2-Bay
Message 7 of 9
evan2
NETGEAR Expert

Re: Dropbox Sync Won't Update

@AndreaMorganti

Could do you please send logs?

How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

Message 8 of 9
AndreaMorganti
Aspirant

Re: Dropbox Sync Won't Update

This morning NAS was off (i switch on manually). Setting automatic start 7.00 am.

After start file added in dropbox go in Nas folder. File added in NAS ...no syncro with dropbox.

Capacity Dropbox 1T - dimensione folder syncro 8Gb.

I move some subfolder in both patch (NAS and dropbox) beacusa my adsl upgrade is so slow...

 

Thx 4 replay

best regard

 

Message 9 of 9
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