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Re: Dropbox backup was working but no longer synchronizing

Wilce
Aspirant

Dropbox backup was working but no longer synchronizing

Hi.

 

I´m running a NAS 102 on firmware 6.8.1.

 

Rigth before the update, about 2 weeks ago, my NAS stopped synching with my DropBox account.

 

Two days ago, I´ve updated my NAS firmware to the latest version and had to reconfigure the dropbox sync.

 

The syncronization was working fine until 1,5gb of upload, and then simply stopped. My NAS has about 25 gb files of data.

 

I´ve already rebooted the NAS, stopped and restarted the dropbox service, and still nothing...

 

I´ve changed the secondary DNS to 8.8.8.8, but still nothing...

 

any ideas??

 

Thank you all.

 

Model: RN102|ReadyNAS 100 Series
Message 1 of 15
Amidala
NETGEAR Expert

Re: Dropbox backup was working but no longer synchronizing

How much is the Dropbox account’s storage space? Or you can select a smaller folder and upload it to the cloud to see if it works

Message 2 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Hi, Tks for replying.

I have 1tb of space. Space isn´t an issue...

The most curios thing is some of the folders are fully sincronized, but the largest isn´t (this particular folder has 1.372 folders inside it).

Previous to the last firmware update, everything was running correctly, but when the new firware was released, the dropbox sync just stopped and I had to reconfigure it.

But after this reconfiguration, just some folders are correctly sync´d, and the largest one is not...

I´ve tried your solution, but it didn´t work...

When I check the LOG, the files appear to be in sync, but on dropbox nothing appears.

Still hoping for a solution.

TKS.

Message 3 of 15
Marty_M
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hello Wilce,

 
Please try to download the complete logs of the NAS and kindly check if there is a Dropbox log. The log may contain information that might help us with the concern.
 
Regards,
Marty_M 
NETGEAR Community Team
 

Message 4 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Marty.

Thanks for replaying.

I´ve already checked the logs... Accordingly to the dropbox log, all the files are uploaded, but when I check Dropbox, they simply are not there...

Do you still think the logs are necessary??? If so, I´ll upload them.

Tks again.

Message 5 of 15
Marty_M
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hello Wilce,

 
The logs say's the sync was complete but dropbox tells it is not. 6.9.0 firmware is now available we may try to upgrade the firmware and check if that will make any difference.
 
Regards,
Marty_M 
NETGEAR Community Team

Message 6 of 15
Marty_M
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hello Wilce,
 
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,
Marty_M
NETGEAR Community Team

Message 7 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Marty, hi.

Unfortunatly I still have the same problem... I´ve already upgraded to the latest firmware version, and still nothing.

As I said before, the log shows one thing but the files are not in Dropbox...

I´ll keep trying some things.

Tks.

Message 8 of 15
Marty_M
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hello Wilce,
 
The problem only occurs on this specific folder that has a lot of subfolders on it. Do you have like special permissions on this folders or permissions on files save on it?

 

Regards,
Marty_M
NETGEAR Community Team

Message 9 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Hi Marty.

Yes, the problem occurs exactly on a folder with a lot os subfolders... This particular folder has about 1.300 subfolders.

Once again, thank you for your help.

 

Message 10 of 15
Marty_M
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hello Wilce,
 
Please double check if there are permission set on the subfolders or permission on the files itself save on the subfolders.

 

Regards,
Marty_M
NETGEAR Community Team

Message 11 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Hi Marty

Yes, there´s permission on all the files and folders...

Message 12 of 15
JohnCM_S
NETGEAR Employee Retired

Re: Dropbox backup was working but no longer synchronizing

Hi Wilce,

 

Have you tried resetting the file and folder access rights of that folder? If not, you may try doing that by going to the settings of that share folder, then go to File Access tab, then go to Reset.

 

Regards,
JohnCM_S
NETGEAR Community Team

Message 13 of 15
Wilce
Aspirant

Re: Dropbox backup was working but no longer synchronizing

Hi JohnCM,

Thanks for replying.

I should do this on Windows or the NAS??

Message 14 of 15
StephenB
Guru

Re: Dropbox backup was working but no longer synchronizing


@Wilce wrote:

Hi JohnCM,

Thanks for replying.

I should do this on Windows or the NAS??


John is suggesting that you do this in the NAS web ui.

Message 15 of 15
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