Error Code: 1002020283 Unknown user (guest)

[edgargat]

Hi, I've just updated all my RNs to the firmware 6.7.4 and now when I try to work with any shared folder, this error appears 1002020283 Unknown user (guest).

[kohdee · Accepted solution]

The 1 at the beginning of this error message tells me that you have a share issue. The problem is that your share is configured to use a user that might not exist. Each share has an owner and a group that it gives default permissions to.

Edit all of your shares and go to the File Access tab, and set it to a user, like admin, or whatever shows up in the list.

If you're on AD and caching domain users, then you can set this to some domain user and domain group. 

[JennC]

Hello edgargat,

What is this shared folder, a default share or a custom one? What apps are running at the same time?

Welcome to the community!

Regards,

[edgargat]

Hi, they are custom shared folders and the only app installed is the antivirus one.

Regards,

Ed.

[JennC]

Hello edgargat,

Do you get an ignore button? If so, please click it. Then see if everything works normal.

Please also post a screenshot.

Regards,

[evan2]

@edgargat

Does NAS add into Domain?

We saw same error code  when trying to assign/unassign LUN to a group or when tryin to expand it get error code 1013020823 "unknown user (root)".

It should be same issue,

The issue has been fixed in internal T building FW.

[JennC]

Hello edgargat,

I'd like to check with you the status of this concern you have raised.

You might want to try 6.7.5-T299 (Beta 1).

Regards,

[JennC]

Hello edgargat,

Firmware version 6.7.5 has been officially released today.

Regards,

[kohdee · Accepted solution]

The 1 at the beginning of this error message tells me that you have a share issue. The problem is that your share is configured to use a user that might not exist. Each share has an owner and a group that it gives default permissions to.

Edit all of your shares and go to the File Access tab, and set it to a user, like admin, or whatever shows up in the list.

If you're on AD and caching domain users, then you can set this to some domain user and domain group.