- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Firmware update to 6.7.3 - Retry Startup
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What have you guys done to my NAS?
I have a ReadyNAS 316--would love to give you the exact model, but I can't access the interface now that it won't boot. It started giving me "Retry Startup" on the front panel after I tried to install today's update. I tried the solution suggested in some other threads (power off, remove all disks, insert a blank spare, let the firmware update complete, power off, remove spare, reinsert original RAID disks) but this did not work for me. I'm stuck. Thanks a bunch for this update.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent you a PM
Edit: If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery with ReadyNAS OS 6.7.4 which is now available!
If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent you a PM
Edit: If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery with ReadyNAS OS 6.7.4 which is now available!
If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Same issue. On second call with paid support.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Same exact problem -- RN516 6.7.1 --> 6.7.3 "Retry Startup"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
I rebooted and watched the LCD like a hawk. Basically what happens is that it starts booting, says "Upgrading fw" for a looooooong time, *very* briefly flashes "unable to extract", then goes back to "Booting ..." with a progress bar. When the bar gets to 98 / 99%, it says "Retry Startup". When I hit the NAS IP with my browser, it loads a page "Connecting to ReadyNAS admin page", then times out and says it is offline.
I don't have SSH or anything like that enabled, so I am unable to SSH into the machine.
The "unable to extract" sounds a bit similar to another thread here, https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-316-unable-to-boot-after-6-7-3-upgrade..., which seems to suggest a volume is full.
If I don't have SSH turned on, how can I free space on the volume?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
@mdgm-ntgr, would you be able to help? I do have a backup of the "most important" shares, but I don't have a backup of the "less important" shares. Would be awesome if I didn't have to reset
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
That's plausible, but it couldn't be the user data volumes that are full. I've got over 1.5TiB available in /data/. It's gotta be the OS volume. Maybe there's a bloated database or log file in there. Still, I've done many OS updates and never had this happen before. I do have SSH turned on, so I can poke around just a little. I'm not about to start just randomly deleting stuff though. Oddly, a few of my apps also seem to be running, but SMB shares aren't.
@mdgm-ntgr
I'll respond to your PM after I get home from work today. Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
flamepanther wiping the root volume was one of the options. Hopefully though I could do so whilst preserving the config.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
TheSteelRider your system should be back up and running now.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
@mdgm-ntgr, I can't even begin to thank you enough! Indeed, my system is up and working flawlessly. Total support response is the fastest and best I have ever encountered.
I really want to buy you a beer, or if you choose not to imbibe, then perhaps a soda!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Thanks for the kind words TheSteelRider. I can't accept the beer (or soda for that matter).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Hi there
I'm having the same problem wiht one of my NAS drives after running a software update last night. Now it says lcd_panic_handle r+7d
Are you able to help me with this? I'm not sure what has gone wrong, but it looks like you have the answers!
Mike
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
I've sent you a PM.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Thanks for the help mdgm - all looking a lot healthier now and done very efficiently!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Hi All,
First time post to the community after owning a ReadyNAS for a few years. Following a successful upgrade to the 6.7.3 firmware, I was having an issue with an iscsi LUN and restarted the ReadyNAS204.
During startup, the device spent a long time checking the filesystem (seemed stuck at 96 - 98%) before displaying "Retry startup".
Netgear RAIDar is able to detect the NAS and displays the status message "Management service is offline". I have downloaded the logs and am happy to provide them if this will result in the issue getting resolved.
Output from the RAIDar diagnositics follows:
Successfully completed diagnostics
System
- No errors found.
Logs
- No errors found.
Please provide advice on how to proceed.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
Please see the update solution to this thread above.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
OK,
I used the USB recovery method and the download for 6.7.4. The NAS came back up and I was able to login using the web interface. When I did it reported that it was using firmware version 6.7.3 and prompted me to update to firmware 6.7.4, which I did.
The device went through the FW upgrade process and when it pwered back on, I was presented with the "Booting.... 98%" message for a long time and then the "Retry startup" message again.
Please advise on what steps I should take next? RAIDar shows the current firmware is 6.7.4 but that the status is "Management service is offline".
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
I have the same problem but after attempting an update to 6.7.4. Retry startup stuck at 86%. Do I first go down the routeof updating to 6.7.4 again using USB recovery option?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Firmware update to 6.7.3 - Retry Startup
No. I can have a remote look at your unit after some sleep.