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Orbi WiFi 7 RBE973
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HDD Degraded state

MahiNeelagiri
Aspirant

HDD Degraded state

 
Message 1 of 4
MahiNeelagiri
Aspirant

Re: HDD Degraded state

One of our customer using ReadyNas 3312, issue with HDD so we replaced new HDD

and resync completed and HDD showing is online, but logs are showing degraded state please help me how we can resolve this issue

 

Message 2 of 4
NiveditaP3
NETGEAR Expert

Re: HDD Degraded state

Hello @MahiNeelagiri ,


Please follow the mentioned steps to get the required logs:
1.Open the NAS Admin GUI
2.Go to system >> Logs
3.Click on Download logs
The log file name will be like this: System_log-jding-716-20220519-084655.zip.

 

Please provide us the disk info part from the logs to investigate the faulty disk.

Have a lovely day, 
Nivedita Pa
Netgear Team 

 

Message 3 of 4
StephenB
Guru

Re: HDD Degraded state


@MahiNeelagiri wrote:

One of our customer using ReadyNas 3312, issue with HDD so we replaced new HDD

and resync completed and HDD showing is online, but logs are showing degraded state please help me how we can resolve this issue

 


Download the full log zip, and look in there for clues.

 

In particular, check mdstat.log, as it should show you what raid array is degraded. 

 

If you can't make sense of it, you can send me a download link to the full log zip in a private message (PM), using the envelope icon in the upper right of the forum page.  Make sure the permissions allow anyone with the link to download.

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