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Hard hang on 214

pingjockey
Tutor

Hard hang on 214

Had a very pecular issue on the 214 today. I plugged in an external drive and the NAS became non-responsive and I had to power cycle it. It's now in the middle of a resync but I was wondering if I can capture my logs and have someone from netgear review them. I had a strange message on the LCD prior to having to powercycle the unit.

 

Thanks

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 1 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Hard hang on 214

Please post what that LCD message was.

 

Which firmware are you running?

Message 2 of 8
pingjockey
Tutor

Re: Hard hang on 214

I didn't get a chance to snap a pic but it was something regarding mcpu count or something. I am running 6.5.2 currently...

 

 

Message 3 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Hard hang on 214

Was it _percpu_counter_add?

 

That error message could come from anywhere.

 

Can you send me your logs (see the Sending Logs link in my sig)?

Message 4 of 8
pingjockey
Tutor

Re: Hard hang on 214

That sounds like it might have been the error, I will send the logs over to you now.

Message 5 of 8
pingjockey
Tutor

Re: Hard hang on 214

The logs have been sent, I had a look at them and I couldn't find anything that stood out. The only real bummer is that my array is resyncing which will take hours but I suppose it could be worse.

 

Thanks for your help!

Message 6 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Hard hang on 214

Which apps are you running?

It appears you use a USB disk with this NAS at times?

Message 7 of 8
pingjockey
Tutor

Re: Hard hang on 214

I have plex, netgear photo and advanced smb enabled. I was trying to setup an external USB disk for backups yes.

Message 8 of 8
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