Re: Help! suddenly cannot access admin page after enabling both LAN ports in aggregate

xlr8r · ‎2019-12-21

help !

I just installed a new router which can link 2 lan ports in aggregate.

I then enabled the readynas to be able to do this as well (bonded lan 0 to 1)

Other than enabling that, i only changed some Host IP's on each of the shares (as some devices now had new IPs and so these had to match)

It was all working just fine , then about an hour later when i try to login into the NAS it keeps asking for the password over and over ?

Password recovery just keeps saying "recover password failed".

The shares appear to be still working as i can access them ok ?

Plex media server is still accessible as well.

I cleared the cache across 3 different browsers which makes no difference.

But more imprtantly...how do i get back into the Admin page ?

I have SSH Putty access if anyone can talk me through the procedure ...

xlr8r · ‎2019-12-21

um..okay what the heck is going on with my readynas ??

another our later after doing nothing... i can now suddenly access the admin page ??

what is causing this issue ?

xlr8r · ‎2019-12-21

and an hour later i lose the Admin page again ? back to repeatedly asking for the known password ?

whats happening here ?

StephenB · ‎2019-12-21

What bonding mode did you configure in the NAS? What bonding mode does the router support?

xlr8r · ‎2019-12-21

hi Stephen thanks for getting back to me

i think this was all part of this other post.... https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/HELP-ME-PLEASE-attempted-a-Boot-men...

things started to go a bit haywire today after i setup my legacy RNDP6000 (runningOS6) to work on aggregate lan ports of my new router.

but i think it was the NAS causing teh issues....

what was happening was i could not access the nas via admin page , then suddenly an hour later it would suddenly work , up until the point where it wouldnt let me access it at all. (and none of this was router related ,just the nas)

I have plex installed on eth nas and i suspect it might have filled the 4gb OS volume on the nas rendering it useless ?

Its now at the status, BOOTING on theLED deisplay at 89%. RAIDAr also states "management service is offline" and I can now do nothing.

because this is a legacy nas upgraded to OS6, i dont know how to build a special os6 6.10.2 firmware to use with USB recovery.

Should I attempt to hold in the reset button and power it on and try and get to Boot Menu and do a OS_Install option ?

at this point i am totally lost and would appreciate any advice you think might help. I really dont want to lose my 10TB of data.

I do still have Putty access which will hopefully be a lifesaver ....

cheers

StephenB · ‎2019-12-21

@xlr8r wrote:

I have plex installed on eth nas and i suspect it might have filled the 4gb OS volume on the nas rendering it useless ?

Its now at the status, BOOTING on theLED deisplay at 89%. RAIDAr also states "management service is offline" and I can now do nothing.

I do still have Putty access which will hopefully be a lifesaver ....

You can log into ssh now?

Can you check how full the root partition is?

Also, are you seeing the data in /data?

xlr8r · ‎2019-12-21

not great with commands in putty but i could get this if it helps..

this is from putty now with nas in its current "Booting" 89% state and with "management service is offline" showing in RAIDar

=== df -h ===

Filesystem Size Used Avail Use% Mounted on
udev 10M 4.0K 10M 1% /dev
/dev/md0 4.0G 3.7G 0 100% /
tmpfs 2.0G 0 2.0G 0% /dev/shm
tmpfs 2.0G 99M 1.9G 5% /run
tmpfs 987M 1.6M 985M 1% /run/lock
tmpfs 2.0G 0 2.0G 0% /sys/fs/cgroup

=== df -i ===

Filesystem Inodes IUsed IFree IUse% Mounted on
udev 504246 522 503724 1% /dev
/dev/md0 0 0 0 - /
tmpfs 504916 1 504915 1% /dev/shm
tmpfs 504916 666 504250 1% /run
tmpfs 504916 27 504889 1% /run/lock
tmpfs 504916 15 504901 1% /sys/fs/cgroup

0 /mnt/1
0 /mnt/apps
6.4M /mnt/bin
0 /mnt/boot
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832K /mnt/chunk-00605
1004K /mnt/chunk-00606
1.5M /mnt/chunk-00607
644K /mnt/chunk-00608
3.9M /mnt/chunk-00609
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12M /mnt/chunk-00696
4.7M /mnt/chunk-00697
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2.4M /mnt/chunk-00701
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1.2M /mnt/chunk-00703
5.4M /mnt/chunk-00704
3.1M /mnt/chunk-00705
4.8M /mnt/chunk-00706
15M /mnt/chunk-00707
5.8M /mnt/chunk-00708
6.5M /mnt/chunk-00709
3.3M /mnt/chunk-00710
4.6M /mnt/chunk-00711
5.7M /mnt/chunk-00712
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12M /mnt/chunk-00714
6.5M /mnt/chunk-00715
6.5M /mnt/chunk-00716
3.4M /mnt/chunk-00717
2.5M /mnt/chunk-00718
3.0M /mnt/chunk-00719
9.4M /mnt/chunk-00720
3.9M /mnt/chunk-00721
2.9M /mnt/chunk-00722
2.3M /mnt/chunk-00723
0 /mnt/data
24K /mnt/dev
11M /mnt/etc
31M /mnt/frontview
0 /mnt/header
0 /mnt/home
33M /mnt/lib
4.0K /mnt/lib64
32K /mnt/media
0 /mnt/mnt
4.2M /mnt/opt
0 /mnt/proc
20K /mnt/root
0 /mnt/run
11M /mnt/sbin
0 /mnt/srv
0 /mnt/sys
0 /mnt/syslog
0 /mnt/tmp
265M /mnt/usr
244M /mnt/var
3.6G total

xlr8r · ‎2019-12-21

ugh.. just tried to putty back into nas and it will no longer connect....

its progressively getting worse....

i troed to pm you a very long output from putty from earlier but i thing the forum deleted it ....

where do i go from here ?

xlr8r · ‎2019-12-21

rebooted and quickly putty'd in ;

actually look at this i think md0 it the root volume and has 3.7gb free so perhaps my original Plex cause is incorrect ?

what should I try next ?

=== df -h ===

Filesystem Size Used Avail Use% Mounted on
udev 10M 4.0K 10M 1% /dev
/dev/md0 4.0G 3.7G 0 100% /
tmpfs 2.0G 0 2.0G 0% /dev/shm
tmpfs 2.0G 8.5M 2.0G 1% /run
tmpfs 987M 1.5M 985M 1% /run/lock
tmpfs 2.0G 0 2.0G 0% /sys/fs/cgroup

=== df -i ===

Filesystem Inodes IUsed IFree IUse% Mounted on
udev 504246 515 503731 1% /dev
/dev/md0 0 0 0 - /
tmpfs 504916 1 504915 1% /dev/shm
tmpfs 504916 649 504267 1% /run
tmpfs 504916 28 504888 1% /run/lock
tmpfs 504916 15 504901 1% /sys/fs/cgroup

xlr8r · ‎2019-12-21

okay, i took a major gamble and attempted the BOOT MENU OS-Reinstall option.

The NAS rebooted and attempted to reinstall the OS but there was an error message that appeared briefly and then the nas rebooted , this time successfully... or so i thought.

when it rebooted , i could briefly access the Admin page. I managed to change the password..

The shares were also there (thankfully)

but ... after about 5 minutes it kicked me out of Admin and when i tried to log in again, it started the same thing as before, repeatedly asking me for the known password.

im back to square one and cannot access the admin menu again.... any ideas ? thanks

edit: i got in with putty, weirdly after using the password reset option , the nas didnt reset teh password as putty let me in with the one i had changed it too...

it now does look like md0 is 100% used ? if so, what do i need to delete. (Plex wasnt appearing after the last time i got logged in but i imagine there are a pile of files i need to remove ?)

Filesystem Size Used Avail Use% Mounted on
udev 10M 4.0K 10M 1% /dev
/dev/md0 4.0G 3.7G 0 100% /
tmpfs 2.0G 0 2.0G 0% /dev/shm
tmpfs 2.0G 52M 1.9G 3% /run
tmpfs 987M 1.6M 985M 1% /run/lock
tmpfs 2.0G 0 2.0G 0% /sys/fs/cgroup
/dev/md127 19T 11T 7.6T 59% /data
/dev/md127 19T 11T 7.6T 59% /apps
/dev/md127 19T 11T 7.6T 59% /home

xlr8r · ‎2019-12-22

ok, i got sorted , kinda

i found loads of CHUNK files in the 4GB OS Volume and after deleting them, i was back in action.

but the question remains, where are these chunk files coming from ? and how do i avoid a repeat performance of my NAS chucking a wobbler in eth future ...?

StephenB · ‎2019-12-22

I'm glad you got it back. It is risky to do an OS reinstall when the OS partition is full.

I recommend that you put a backup plan in place for your NAS. Perhaps pick up a 12 TB WD EasyStore.

@xlr8r wrote:

but the question remains, where are these chunk files coming from ?

They came from plex. They are remnants of real-time transcoding (perhaps aborted).

I know of no way to avoid them (or why plex puts them in root). So maybe look for them with ssh every now and them.

xlr8r · ‎2019-12-23

thanks StephenB

this is exactly the policy I have to adopt o from now on...

manually checking the root for CHUNK files.

I use WinSCP (has nice GUI) setup to quickly let me log in and check things are ok on eth NAS.

i might continue to Plex forums to see if theres a way around this .

many thanks for all your help