Orbi WiFi 7 RBE973
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Help with expansion

jerryray
Aspirant

Help with expansion

Over the last few days I replaced each of the four drives until complete. I went from 1 tb to 4tb drives.
The unit is a NV+ latest firmware. I rebooted so the full size would be used. For the last hour the display just shows booting and the fan is running on high speed.

Is this locked up, or should I wait before I pull the plug?
Message 1 of 19
Jedi_Knight
Tutor

Re: Help with expansion

Please contact tech support.
Message 2 of 19
chirpa
Luminary

Re: Help with expansion

You put in (4) 4TB HDDs? Is this an NV+ v1 (selling since 2006, EOL'd last year) or v2 (only made this year). The v1 does not support more than 2TB HDDs.
Message 3 of 19
jerryray
Aspirant

Re: Help with expansion

Sorry type, I installed 4 2 tb drives.

Called tech support, they said wait at least 1 whole day for expansion.
It' been 9 hours so far. The LCD display does not say expanding, just says booting.

Guess by this time tomorrow I will assume it's locked up.

It was working after the drives were installed and sync up.
Message 4 of 19
mdgm-ntgr
NETGEAR Employee Retired

Re: Help with expansion

What do you see in RAIDar?
Message 5 of 19
jerryray
Aspirant

Re: Help with expansion

RAIDar doe not see the drive.
Message 6 of 19
jerryray
Aspirant

Re: Help with expansion

24 hours later, same message "booting"
Message 7 of 19
PapaBear1
Apprentice

Re: Help with expansion

Did you by chance update your backup before you went through the update?
Message 8 of 19
jerryray
Aspirant

Re: Help with expansion

Not sure what you mean "update my backup"

I updated the firmware a week or two ago. Been fine since.

Installed the drive one at a time until sync was complete, all was well until I clicked shutdown and restart.

Once before when I went fro 500g to 1 gig drives, I saw the same process except after re-starting is showed expading and I think a % done, not sure on that. But now I just see booting and it's been 30 hours.
Message 9 of 19
jerryray
Aspirant

Re: Help with expansion

Tried holding the on/power button. No action. Hate to pull the plug, When I return hone tonight some 40 hours later I will have to, and hope...
Message 10 of 19
vandermerwe
Master

Re: Help with expansion

PapaBear is asking whether your backup is current. In other words does your backup contain all of the data that was on he NAS just before you decided to expand the volume?
Message 11 of 19
jerryray
Aspirant

Re: Help with expansion

Sorry, I keep making the same typo, Installed 4 pcs 2tb drives.

Finally pulled the plug last night, then waited.

Now every time I re-start I get expanding, file check, 4 hours later error Re-size 2fs
Message 12 of 19
PapaBear1
Apprentice

Re: Help with expansion

You must have an older unit that originally shipped with RAIDiator 3.x which had 4K block size while 4.1.x uses a 16K block to be able to address a larger array with larger disks. The only thing you can do is a factory default which will wipe all the data which is why I asked about the status of your backup. Never, ever trust all your data to a single device, be it a single drive or a single box.

However, if you will open an online case with technical support they may be able to telenet in and get you access to the unit. At that point, you should definitely create and maintain a backup. When you open your case, please edit your first post and add the case number to the end of the subject line.
Message 13 of 19
jerryray
Aspirant

Re: Help with expansion

OK, first of all I have two other NAS NV+ units. SO most of my data is ok.
This one did originally have ver 3 firmware. But currently is has 4.110 or so(updated a week ago). The last message I received after 6 hours was
Disk expansion error. resize 2fs

So when I restart, it will take 6 hours to FS check, then attempts expansion.

The drives are the NEW WD RED drives Model ED20EFRXSP

This should have worked?
I also updated the memory module last year.

This NV+ has the LCD in front.
Message 14 of 19
vandermerwe
Master

Re: Help with expansion

You will need to factory default unless you have done so since raidiator 4.x.x.
Read this, there is some info on it.
http://www.rnasguide.com/2011/06/22/why ... -readynas/
Message 15 of 19
jerryray
Aspirant

Re: Help with expansion

OK, thanks I have performed the factory reset. I see the correct file size now.

But the nas has been doing a drive 4 sync for hours, like 6-8 hours with hardly any data on the drive.

When it finishes, I'll restart and pray....
Message 16 of 19
chirpa
Luminary

Re: Help with expansion

You have a backup of all the data? Factory default wiped it all.

RAID like this needs to resync every block, even if its all zeros, it doesn't know about the filesystem layer.
Message 17 of 19
jerryray
Aspirant

Re: Help with expansion

OK, complete reset worked, but then did a 7 hours re-sync to the #4 drive.

Seems OK, should this -reset have taken so long?
Message 18 of 19
StephenB
Guru

Re: Help with expansion

jerryray wrote:
OK, complete reset worked, but then did a 7 hours re-sync to the #4 drive.

Seems OK, should this -reset have taken so long?
It had to read every sector on the original three drives, compute the output sector and then write that to the fourth drive. The RAID is independent of the file system, so it is the same process even if the file system is empty. It is somewhat puzzling that it treated drive 4 differently from the rest.

You should check the SMART stats in frontview though, and make sure there are no reallocated sectors or other bad stuff before you load data back onto the NAS.
Message 19 of 19
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