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How I view the contents of a ReadyNas backup?

adiamond2
Aspirant

How I view the contents of a ReadyNas backup?

I have a ReadNAS backup job I setup a long time ago from my NAS to a disk attached on its USB_HDD_1. The NAS System page shows me that lots of stuff is on it and that backup ran yesterday so I think I'm all good for a recovery should such be needed.

 

Is it possible for me to see what's on it or do something simple to retrieve or view files on it? I see in my windows explorer that USB_HDD_1 is listed under the NAS (under the Network stuff) but if I try and access it it gives me a login form.  Frankly, I don't recall setting up any login on it.  I tried my NAS login and a few others but no dice.  Maybe it's just impossible by design (i.e. it's not supposed to be accessed from the file manager).  I don't see any tool on my readynas webpage to view it.  So, here I am.  

 

Thanks in advance.

Model: RN10421D|ReadyNAS 100 Series 4- Bay
Message 1 of 6

Accepted Solutions
Sandshark
Sensei

Re: How I view the contents of a ReadyNas backup?

Since that worked, if you clear the NAS credentials from the Windows credential manager, it will probably fix the issue.  I had a similar problem with a NAs at work and it drove me crazy.  Problem was, I had no easy way to find out the Ip address.  But I eventually thought about clearing the credentials, and it fixed it.  Like you, I only ever had one account on that NAS, so don't really know why Windows gave me that particular error message.

 

I believe the USB drive appears as a subdirectory because the OS puts a symbolic link to it in the data directory, allowing the OS to only serves up shares in the data directory to users other than admin.  Since I now have another NAS to back up each NAS, I haven't put a USB drive on one for quite some time -- never under OS6.x.

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Message 6 of 6

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Sandshark
Sensei

Re: How I view the contents of a ReadyNas backup?

Are you using the admin credentials or some other user?  In order to access the backup as you are trying to do, you need to have SMB protocol enabled for the share and you need to be using credentials for a user that at least has read access to the share.  You can set both in the admin GUI.  Since you can see the share at all, you probably have SMB enabled, and admin should have read/write access by default but others will not.

 

If that doesn't help, please give more info on the NAS model and OS version so somebody can be of more help. .

Message 2 of 6
adiamond2
Aspirant

Re: How I view the contents of a ReadyNas backup?

Firmware 6.6.0.  Mode ReadyNas 10400.  Yes, I'm using admin.  It has SMB.  At this point, everyone has read/write access.  I can view another directory "MyStuff") under the NAS (listed under Network as RNAS1-E6...), from the windows explorer but not this one.  In fact I have MyStuff that directory shared as a drive.   I assume the password to do this is the same as the one I login to the NAS webpage with but it doesn';t work.

 

After clocking sub_hdd_1 (under RNAS1-E6...) I enter my password on this dialog

 

Screenshot - 2017_01_08 11_57_17.png

 

which results in the messagebox below.  Note, the login dialog already has an "Access is denied".  I imagine it tried the same credentials that I used when I setup the share to MyStuff (or something.  It was a long time ago.).  I'm not sure what the "multiple connections" thing is all about. I am looking at my NAS via it's web  page (which I cant log out of ?!) and, as I wrote above, I'm also sharing another subdirectory as a drive which I'm using.

 

The message I get is Screenshot - 2017_01_08 11_55_46.png

 

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 3 of 6
Sandshark
Sensei

Re: How I view the contents of a ReadyNas backup?

"Multiple connections" means that you cannot be connected to different shares (including mapping a share when you've not accessed that share) on the NAS using different credentials.  You can't be connected to "mystuff" as "adiamond2" and "usb_hdd_1" as "admin".  That's a security related Windows limitation, not a NAS one.  You can get around it by using the network name for one share and the IP address for another.  Windows considers those different devices.  I've seen Windows give that message when that's not really the problem, but let's hope it is.  It's usually an easy one to fix..

 

If you clicked the "remember my credentials" box when you first logged on to "mystuff", that could be a part of the problem.  First, try accessing via the IP address instead of the name by typing \\ip.of.the.NAS\usb_hdd_1"  (using the real IP, of course) in the address bar of a Windows Explorer (NOT Internet Explorer) window.  If that works, but isn't the way you want to do it forever, then you probably need to delete the NAS credentials in the Windows credential manager.  If it doesn't work, you may want to try deleting the stored credentials, anyway.

Message 4 of 6
adiamond2
Aspirant

Re: How I view the contents of a ReadyNas backup?

The IP trick worked (thank you very much) but considering my NAS only has one account, as shown below, I don't know why (i.e it can't have different credentials, right?)  I've also included a pic of my shares below that.  I've also included, at the bottom, a shot of the NAS listing in windows explorere (under Networks).  If I click on the MyStuff dir it shows me that dirs contents but if I click on the usb_hdd_1 I get the login fail (note I'm not sure why the external drive plugged into the NAS is listed as a subdir of the NAS but I assume that's the way it's supposed to be)

 

One note, I entered \\192.168.1.16\usb_hdd_1 in windows explorer but it shows the entire  \\192.168.1.16\usb_hdd_1 (just like the NAS entry under the windows explorer Network area) the only difference being this one allows me to open up the usb_hdd_1 subdir.

 

Anyway, I can access usb_hdd_1's files so this will do but I wish I understood it.  Given that I don't think we understand why I can't access through the shares via the NASs single admin account I think it's technically still an open question though.

 

Thanks.

 

Screenshot - 2017_01_09 17_24_20.png

 

Screenshot - 2017_01_09 17_25_47.png

 

Screenshot - 2017_01_09 17_27_28.png

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 5 of 6
Sandshark
Sensei

Re: How I view the contents of a ReadyNas backup?

Since that worked, if you clear the NAS credentials from the Windows credential manager, it will probably fix the issue.  I had a similar problem with a NAs at work and it drove me crazy.  Problem was, I had no easy way to find out the Ip address.  But I eventually thought about clearing the credentials, and it fixed it.  Like you, I only ever had one account on that NAS, so don't really know why Windows gave me that particular error message.

 

I believe the USB drive appears as a subdirectory because the OS puts a symbolic link to it in the data directory, allowing the OS to only serves up shares in the data directory to users other than admin.  Since I now have another NAS to back up each NAS, I haven't put a USB drive on one for quite some time -- never under OS6.x.

Message 6 of 6
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