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How to submit warranty replacement request outside of 90 days?
Got a ReadyNAS Pro2 that's under initial 5 year til 2016 and I'm getting "V+12 power is out of normal range" constantly, looks like the unit needs to be replaced. How can I open a case with Netgear? I logged into my account and don't see a link to submit one, there is only one for Hard disk RMA.
Also, what's the process? how long does it take for me to get the unit back? do they send one prior to shipping mine?
We use the unit for live data storage so need to figure out a replacement plan
Re: How to submit warranty replacement request outside of 90 days?
If the equipment is determined to be defective through hardware troubleshooting, then they can process an RMA. There are 3 different types of shipping you can receive for a chassis: standard swap, ground shipping, or next business day. You'll basically shut down your chassis and swap the drives and restart the chassis and continue from where you left off.
