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Issues since move fron ReadyCloud to MyNetgear migration
Since Migrating to the MyNetGear account, 2 things have happenned, using ReadyCloud.
1) the 'Admin Page' Link no Longer works. It Always says "the Admin page can only be accessed when you are on the same Network (LAN) as your device. - which it is.
I have to manually navigate to 192.168.0.3/admin. I use Google Chrome.
2) I can no Longer browse the content on the ReadyCloud page (non-admin) Double clicking on the ReadyNAS Icon, displays 'No Volumes or USB Disks', then shows nothing. This works when browing via the android ReadyCloud Android app, and the contant is fully available when browsing from the PC, or via DNLA devices?
Does anyone know how to fix this?
Other Factors that MAY have cuased this is : I have recently moved to Windows 10. I THINK my the IP address USED to be 192.168.0.2 - so i think it may have changed recently. When I am in my admin page (by going manually) it displays the correct IP addess in the Network Tab.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
Yes, enter the Hotmail account after clicking Leave to remove Virginmedia account. I asked if you have Home folder for HumperNAS because clicking Leave will delete its Home folder so it will lose its contents too.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
What's the model number of your ReadyNAS? What's the FW version?
ReadyNAS OS6 units should have the latest firmware version to use the upgraded ReadyCloud account. This ReadyCloud account that has been entered to your ReadyNAS Admin page > Cloud tab's ReadyCloud settings is expected to automatically change to the upgraded one once the NAS receives the signal that the account has been upgraded.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hi JennC
the Model Number Is RN10200.
the Firmware is 6.5.0
I log into ReadyCloud.netgear.com using my Email address of my MyNetGear account, Should I be able to see any references to the Username which is on the Admin Page > Cloud Tabs settings?
Also, I have noticed that my MyNetgear Account doesnto have any registered products. When I try To 'Register a Product', upon entering The Serial number it says "This Serial number has been already registered online". When I put in The Date of Purchase, it says "Invalid Manufacture date"
Could this be anything to do with it?
Why does it work when I use the android app (readycloud)?
Many thanks
Andrew,
Model: RN10200|ReadyNAS 100 Series 2- Bay (Diskless)
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
In the admin page under Cloud, you will see ReadyCloud, it should show "Signed in as" followed by the myNetgear account that you have registered it with. I am not sure if you did this before, if you have enabled this ReadyCloud before then you must have home shares for the ReadyCloud user/s, please make sure you backup the home shares, or should I say make sure to always have full backup.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hi,
No, This hasn't been resolved.
I have been scratching my head, trying to figure out the shares - that's my best guess at The moment.
At the moment, I have the following issues.
1) The ReadyCloud.netgear.com does not allow me to browse the content
-----> I sign in using my MyNetgear account, it shows me the device, although when I try to browse the content it does not show me any. just breifly displayes the message 'No Volumes or USB disks' while the bar is progressing
2) the ReadyCloud Android app requires a Second sign-in in order to access The content.
-----> I have signed in to the app using my MyNetgear email and password. This connects me to the Device, but I cannot access any content until I put in a secondary 'Share Account'. this would be OK if the app remembered the second set but It does not.
3) The Admin account link does not work on the 'Manage' section of my Readycloud.netgear.Com page
-----> It just displays 'The Admin Page can only be accessed when you are in the same network(LAN) as your device'. I have to Manually browse to 192.168.0.3 in order to access the Admin Page.
4) My sync software has just stopped working.
----->i have used sync software to sync my PC to my share folders on the Readynas. Recent;ly, the sync task('mirror' type - so both sides have The same content so requires add and delete access) has failed with the error; 'Failed to copy from Left (pc->nas): Cannot copy file Access is denied'.
The connection has a test option, which Succeeds, so it'sjust when attempting To copy things to the NAS. Interestingly, my other sync jobs still work - but they go direct to the "Music" or "Video" share, whereas the one that fails goes to "Documents\Receipes".
This has all started happening since the migration to the MyNetGear Account.
All I want is effectivly no restriction when Signed in using my MyNetgear Credentials, but I cannot seem to get this working.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
Humper wrote:
I have been scratching my head, trying to figure out the shares - that's my best guess at The moment.
At the moment, I have the following issues.
1) The ReadyCloud.netgear.com does not allow me to browse the content
-----> I sign in using my MyNetgear account, it shows me the device, although when I try to browse the content it does not show me any. just breifly displayes the message 'No Volumes or USB disks' while the bar is progressing
This myNetgear account you used, is this the same account that you see in the admin page's Cloud > ReadyCloud's "signed in as"?
2) the ReadyCloud Android app requires a Second sign-in in order to access The content.
-----> I have signed in to the app using my MyNetgear email and password. This connects me to the Device, but I cannot access any content until I put in a secondary 'Share Account'. this would be OK
When you say content, are you referring to a specific share? Does this share have any permission settings? You can verify that by getting to the admin page's Shares then select the share you are trying to open then go to Network Access, it should show you the users that are allowed to read or write or read/write to that share. Also, is the myNetgear account you logged in to this app the main account or just one of the invited users?
3) The Admin account link does not work on the 'Manage' section of my Readycloud.netgear.Com page
-----> It just displays 'The Admin Page can only be accessed when you are in the same network(LAN) as your device'. I have to Manually browse to 192.168.0.3 in order to access the Admin Page.
Yes it is true, the admin page hyperlink only works when you are connected to the same LAN where the NAS is. You might want t check what type of connection (wired LAN and/or wireless LAN) is being in used. If you in the same network where the NAS is and at the same time the computer is connected to another network wirelessly, that could be the cause.
4) My sync software has just stopped working.
----->i have used sync software to sync my PC to my share folders on the Readynas. Recent;ly, the sync task('mirror' type - so both sides have The same content so requires add and delete access) has failed with the error; 'Failed to copy from Left (pc->nas): Cannot copy file Access is denied'.
The connection has a test option, which Succeeds, so it'sjust when attempting To copy things to the NAS. Interestingly, my other sync jobs still work - but they go direct to the "Music" or "Video" share, whereas the one that fails goes to "Documents\Receipes".
This sync software is a third party software, I may not be familiar with how it exactly works and its interface. Please just make sure, since it is copying to the NAS and you said others are getting copied to Music and Video shares, the Documents or the share that fails to grab copy via that sync software has no permission that may block the software from accessing it.
I have been scratching my head, trying to figure out the shares - that's my best guess at The moment.
At the moment, I have the following issues.
1) The ReadyCloud.netgear.com does not allow me to browse the content
-----> I sign in using my MyNetgear account, it shows me the device, although when I try to browse the content it does not show me any. just breifly displayes the message 'No Volumes or USB disks' while the bar is progressing
This myNetgear account you used, is this the same account that you see in the admin page's Cloud > ReadyCloud's "signed in as"?
Ok, On the Cloud > ReadyCloud's Tab, it says signed in as 'Humpernas'. When I click the 'Leave' button the email address displayed is my Virginmedia.co.uk address.
When I Access my MyNetgear Account, I use my Hotmail.com account.
So It seems my ReadyNAS device Isn't linked properly to my MyNetgear account?
How do I fix this?
2) the ReadyCloud Android app requires a Second sign-in in order to access The content.
-----> I have signed in to the app using my MyNetgear email and password. This connects me to the Device, but I cannot access any content until I put in a secondary 'Share Account'. this would be OK
When you say content, are you referring to a specific share? Does this share have any permission settings? You can verify that by getting to the admin page's Shares then select the share you are trying to open then go to Network Access, it should show you the users that are allowed to read or write or read/write to that share. Also, is the myNetgear account you logged in to this app the main account or just one of the invited users?
@I log into the app using the @hotmail.com account, and NO shares are displayed, until i enrter the logon details of a share that I have manually set up.
3) The Admin account link does not work on the 'Manage' section of my Readycloud.netgear.Com page
-----> It just displays 'The Admin Page can only be accessed when you are in the same network(LAN) as your device'. I have to Manually browse to 192.168.0.3 in order to access the Admin Page.
Yes it is true, the admin page hyperlink only works when you are connected to the same LAN where the NAS is. You might want t check what type of connection (wired LAN and/or wireless LAN) is being in used. If you in the same network where the NAS is and at the same time the computer is connected to another network wirelessly, that could be the cause.
OK, that Makes sense, I shall try that,.
4) My sync software has just stopped working.
----->i have used sync software to sync my PC to my share folders on the Readynas. Recent;ly, the sync task('mirror' type - so both sides have The same content so requires add and delete access) has failed with the error; 'Failed to copy from Left (pc->nas): Cannot copy file Access is denied'.
The connection has a test option, which Succeeds, so it'sjust when attempting To copy things to the NAS. Interestingly, my other sync jobs still work - but they go direct to the "Music" or "Video" share, whereas the one that fails goes to "Documents\Receipes".
This sync software is a third party software, I may not be familiar with how it exactly works and its interface. Please just make sure, since it is copying to the NAS and you said others are getting copied to Music and Video shares, the Documents or the share that fails to grab copy via that sync software has no permission that may block the software from accessing it.
I have fixed this by allowing Anonymous access the the Documents Share.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
What did you really enter to turn on ReadyCloud under Cloud tab? Was it Virginmedia email address or Hotmail? Can you PM me a screenshot under Accounts > Cloud users?
FW version 6.5.0 and above requires myNetgear account which means all ReadyCloud accounts you use with this NAS units that have 6.5.0 and later version should be upgraded to myNetgear. And under Cloud > ReadyCloud, "signed in as" should be followed by a myNetgear account (upgraded ReadyCloud account) which uses an email address as an account name.
Did you already upgrade your ReadyCloud account? If so, which account email address is it using? Virginmedia or Hotmail?
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hi JennC,
I have already upgraded.
When I goto Readycloud.netgear.com -> Sign in -> "Upgrade your Existing ReadyCLOUD account" --> Enter my ReadyCloud account details (HumperNas) it says that It has already been updgraded.
When I Sign in using the virginmedia.com account, I get the following Screen
When I log on using my hotmail.com account (which Is what my MyNetgear account is)
I see the Nas available, but Clicking on it reveals no shares.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
Reboot the NAS and see if you get the same results.
If you get the same results, does this HumperNas have home folder? If yes, back up the files from its home folder. If you have invited ReadyCloud users that have home folders too, back up their files too. Then under Cloud > ReadyCloud, use your Hotmail account.
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hi JennC,
I do not have a Home folder.
Just to confirm, you want me to Select "Leave" on the Cloud > ReadyCloud account and then reSign in with my Hotmail account? Only because you said not to do it in an earlier message.
Thank you for your continued support. It is very much appreciated!
Re: Issues since move fron ReadyCloud to MyNetgear migration
Hello Humper,
Yes, enter the Hotmail account after clicking Leave to remove Virginmedia account. I asked if you have Home folder for HumperNAS because clicking Leave will delete its Home folder so it will lose its contents too.
