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First let me start by saying your phone support is the worst I have ever dealt with in my 25 years in IT consulting. I have never had so many run arounds and queue transfers from being 2nd in a queue to 23rd in a queue in my life for any type of phone support. My patience is running thin with Netgear support in general. We are almost to the point where we will never sell another Netgear device solely on the terrible phone support alone. We are not a small mom and pop IT shop.
That said, we have a ReadyNAS that we deactivated the ReadyNAS Surveillance key on to use on a different NAS. The different NAS now give error 11 on the key. The key needs deactivated.
I apologize for this inconvenience. Can you PM me the ReadyNAS Surveillance license key and the serial number of the NAS? I will forward a request to reset the license.
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Hi everyone - My ReadyNAS did a factory reset on accident and I need to have my readynas surveillance license reset so I can re-activate it on the ReadyNAS. Can someone please help and reset it for me so I can get my cameras back online?
How did you do that accidentally? The procedure for a factory reset is sufficiently different to that for other things that it shouldn’t be possible to do it accidentally.
Not entirely sure - I downloaded the latest firmware that it said was available and it applied it and said it was going to reboot and when it rebooted my installed Surveilance app was missing and so I re-installed that and tried to activate my 4 camera license again and it said its already in use so I'm needing a reset done on my license.
Not entirely sure - I downloaded the latest firmware that it said was available and it applied it and said it was going to reboot and when it rebooted my installed Surveilance app was missing and so I re-installed that and tried to activate my 4 camera license again and it said its already in use so I'm needing a reset done on my license.
A factory reset would have destroyed all your data. So if you just lost the Surveillance app, then it was definitely something else.
