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Mac finder issues using SMB

grahami
Aspirant

Mac finder issues using SMB

Hi

We are using an application (Egnyte) that requires SMB connections, however we have issues with Mac users connected to the ReadyNAS via SMB.

The issues range from not being able to see folder updates made by other users (finder seems to be caching the folder names) to losing permissions on the share when someone else makes changes. Disconnecting and then reconnecting gets you back to a good connection with all updates. The cause seems to be the Mac Finder and implementation of SMB, just wondering if anyone else has come across this and has any solutions.

Thanks

Graham

PS - We are also talking to Egnyte about this issue to see if they can help, just trying a two pronged approach by asking here

Model: RN4220X|ReadyNAS 4220 10Gbase-T
Message 1 of 9
JennC
NETGEAR Employee Retired

Re: Mac finder issues using SMB

Hello grahami,

 

Maybe it is best to check if you get the same problem on other Mac connecting to the volume of the NAS as well Windows.

 

Can you also provide the model number and firmware version of your NAS?

 

Welcome to the community!

 

Regards,

Message 2 of 9
JennC
NETGEAR Employee Retired

Re: Mac finder issues using SMB

Hello grahami,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 3 of 9
grahami
Aspirant

Re: Mac finder issues using SMB

Hi

 

Thanks for the reply

 

The model is a 4220X and the firmware is the latest, 6.6

 

The issue happens for all the Macs connected to the ReadyNAS shares, it isnt just one of them

 

Graham

Message 4 of 9
JennC
NETGEAR Employee Retired

Re: Mac finder issues using SMB

Hello grahami,

 

Do the Mac machines have the same version? I haven't heard of this problem. Will it be possible to test this on a Windows version?

 

Regards,

Message 5 of 9
grahami
Aspirant

Re: Mac finder issues using SMB

All Macs are running El Capitan

We have Windows users and they do not have any issues, it is only the Macs who have these issues

 

Message 6 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: Mac finder issues using SMB

Hi grahami,

 

Any update?

Do you still have this problem?

Message 7 of 9
grahami
Aspirant

Re: Mac finder issues using SMB

Still have the same issue, it seems to be the way Apple have implemented SMB and the application we are using requires SMB - they plan an update this half year, so we have to struggle on until then

Message 8 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: Mac finder issues using SMB

What update are you referring to and has that been released yet? Egnyte? Something else?

Message 9 of 9
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