I'm running firmware version 6.10.1 with a couple of Windows 10 PCs networked to the NAS. I recently upgraded one of the PCs to the latest version of Windows 10 and now, I cannot get past the username and password stage. I'm using the Windows password and the PC name as username. My other PC has no problem with these parameters - obviously a different username and password.
Is ther any change in Windows 10 which prevents the NAS from communicating with the troublesome PC?
Is ther any change in Windows 10 which prevents the NAS from communicating with the troublesome PC?
Not that I know of. However, there might be a problem with the NAS credentials stored on that PC, and there might be a problem with the PC name conflicting with a reserved name on the NAS (for instance, it might be the same as a share name).
Perhaps look in the windows credential manager in the PC first. Delete any existing credentials for the NAS, reboot, and then test it again.
Ok. Since it's a new setup, you should check that the network connection is classified as "private" by windows. Windows disables file access on "public" networks by default.
You could also running CMD from the windows search bar and entering
net use * /delete
net use t: \\nas-ip-address\data /user:admin nas-admin-password
using the real NAS ip address and admin password of course. Be careful with the typing - both spaces and the two slash directions.
The first command terminates any open SMB sessions; the second tries to mount your NAS data volume as drive letter t.
If that works, try again with
net use * /delete
net use t: \\nas-ip-address\sharename /user:pc-account-name pc-account-password
This second test will check your account credentials.
If the second test also works, try a third time, but use the nas hostname instead of the ip address:
net use * /delete
net use t: \\nas-hostname\sharename /user:pc-account-name pc-account-password
The third test checks if the PC is able to discover the NAS hostname and resolve it to the correct IP address.
I’m looking for a little help on exactly what I should enter in the command line prompt. Could you spell it out for me?
Also, weirdly, if I try to test the connection on the other backups I have on the NAS, I get ‘access denied’ message. However, if I force the backup to start, it runs OK. Also, if I enter my PC password into the settings for the backup, then the test connection functions works. All very curious.
I’m looking for a little help on exactly what I should enter in the command line prompt. Could you spell it out for me?
I already did that in the code boxes. You do need to fill in the blue italic parts
-nas-ip-address
-nas-hostname
-nas-admin-password
-pc-account-name
-pc-account-password
-sharename
I can't tell you what those are, unless you give me more information. Some of that probably shouldn't be posted publicly, so it might be best if you send a private message using the envelope icon in the upper right.
But you should already know the NAS hostname and the admin password. You can find the IP address of the NAS in your router's attached device list - or with RAIDar ( https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar )
