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NAS214 Not Responding SMB2_tcon+184

vinothanandan
Follower

NAS214 Not Responding SMB2_tcon+184

ReadyNas 214 not responding

 

RN214 screen displays "SMB2_tcon+184"

 

no network connectivity , can't shut it down from the Power button . i had to unplug its cable to make it work.

 

no errors appear in the logs,

i'm using the latest firmware 6.10.5

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 1 of 12

Accepted Solutions
gobelijn
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

Hi

This is solved in firmware version 6.10.3.

Regards

G

 

View solution in original post

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 9 of 12

All Replies
StephenB
Guru

Re: NAS214 Not Responding SMB2_tcon+184


@vinothanandan wrote:

i had to unplug its cable to make it work.

 

no errors appear in the logs,

 


This suggests that the NAS is now working normally (after pulling the power cable and reinserting it).  Is that correct?

 


@vinothanandan wrote:

 

RN214 screen displays "SMB2_tcon+184"

 


The NAS crashed at that location.  The info might have been logged in the full log zip - did you download it and check?  Or did you just look on the admin web ui screen.

 

You could send the full log zip file to one of the mods ( @JohnCM_S or @Marc_V ) for analysis.  Save it in cloud storage (google drive, dropbox, etc), and send them a private message asking them to analyze (with a downloadable link).  Don't post the link publicly - use the envelope icon in the upper right of the forum to send a PM.

 

If you don't have a backup of the NAS files, then I suggest making one.

Message 2 of 12
gobelijn
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

I hit the same issue. I was

  • syncing my pictures directory on my windows machine to the RN using FreeFileSync and
  • configuring a backup of the same windows machine (Windows/NAS)

When I hit the test connection button, the error happened. I have the logs and will send them as requested in the previous response.

As seen in other reports, I had to remove the power cable to get the RN back online. It is currently resyncing.

 

Regards

G

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 3 of 12
JohnCM_S
NETGEAR Employee Retired

Re: NAS214 Not Responding SMB2_tcon+184

Hi gobelijn,

 

We are not able to see the SMB2_tcon+184 error on the logs, it seems that it is crashing when you are trying a backup job from PC to NAS. For testing purposes, have you tried creating a backup job from NAS to PC and see if you will get the same issue?

 

We are curious if it only crashes when creating a backup job to one computer specifically or any computer. Do you experience the same issue when you try it on other computers?

 

May I know also the operating system of the computers?

 

Regards,

Message 4 of 12
Sakib51
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

I am also facing similar issues. The log does not record it. 
Following steps were taken to reproduce error.

  • Share Drive D:\
  • Create a New Folder
  • Create a Test Folder inside New Folder.
  • Try to create a job from "PC to NAS" with the Test Folder

OS freezes on previous conditions upon

  • Test Connection
  • Travers to browse from 😧
Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 5 of 12
JohnCM_S
NETGEAR Employee Retired

Re: NAS214 Not Responding SMB2_tcon+184

Hi Sakib51,

 

Welcome to the Community!

 

Do you experience the same issue when you create a backup job from "NAS to PC"?

 

May I know also know the Windows OS you used when you reproduced the error?

 

Regards,

Message 6 of 12
Sakib51
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

Hello.

Thanks for taking interest in the issue. 

I am running Windows 10 (1903)

For NAS to PC backup, yes similar problem exists. It seems as soon as I want to expand a folder, the error in question occurs. However, this time, test connection was successfull providing full path from the smb share. Seems something wrong with Browse=>Expand Folder?

 

Can I post screenshot here?

 

Thanks. 

 

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 7 of 12
gobelijn
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

Hi

 

All my backups are initiated out of the NAS. So I was trying to set it up that way.

I shared my e.g. \Users\<user> directory and tried to backup the Pictures folder below. The RN recognized the shared partition but when I start to browse towards that folder, I get the infamous error message.

 

Similar to what @Sakib51 describes.

 

G

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 8 of 12
gobelijn
Aspirant

Re: NAS214 Not Responding SMB2_tcon+184

Hi

This is solved in firmware version 6.10.3.

Regards

G

 

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 9 of 12
StephenB
Guru

Re: NAS214 Not Responding SMB2_tcon+184


@gobelijn wrote:

This is solved in firmware version 6.10.3.


There is no 6.10.3 available for download.  Can you confirm the version?  If it is 6.10.3, where did you get it?

Message 10 of 12
JohnCM_S
NETGEAR Employee Retired

Re: NAS214 Not Responding SMB2_tcon+184

Hi @StephenB,

 

There is no 6.10.3 available for download.  Can you confirm the version?  If it is 6.10.3, where did you get it?

Here is the link for the 6.10.3:

 

https://kb.netgear.com/000061727/ReadyNAS-OS-6-Software-Version-6-10-3

 

Regards,

Message 11 of 12
StephenB
Guru

Re: NAS214 Not Responding SMB2_tcon+184


@JohnCM_S wrote:

Hi @StephenB,

 

There is no 6.10.3 available for download.  Can you confirm the version?  If it is 6.10.3, where did you get it?

Here is the link for the 6.10.3:

 

https://kb.netgear.com/000061727/ReadyNAS-OS-6-Software-Version-6-10-3

 

Regards,


Thx.  Looks like it was published earlier today.

Message 12 of 12
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