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Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

michaeldowns
Aspirant

NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 error

Hello,

ReadyNAS 31200 Firmware is 6.6.0.

The system crashed recently.

Specifically, it did not display any LED blink code but was unreachable on the LAN.

I rebooted but it would not come online until i powered down/up completely.

I checked diagnostic logs and found this error:

segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 error 4 in libnsl.so.0[7fa030dd9000 1a000]

 

Does anyone have some clue what this means and how to correct it?

To ensure data integrity what must be done?

 

Thanks,

mdd

Model: RN31200|ReadyNAS 300 Series 2- Bay
Message 1 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

Can you send in your logs (see the Sending Logs link in my sig)? Please note in your email roughly when the system crashed if you can recall that.

Message 2 of 11
michaeldowns
Aspirant

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

Is it possible to identify the error from the log item i sent?

If not what do i need to look for myself in the logs?

I would like to be able to work through the issue so i can learn.

Message 3 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

Well you could start by looking at what systemd-journal.log show for just before the system was rebooted.

Message 4 of 11
michaeldowns
Aspirant

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

Thanks very much. I will check. I am not a linux expert. I am well versed in other areas of computer hardware and some O/Ss.

 

Any idea what to look for?

 

Also, what do these items mean?

 

What is a     seffault at 28 ?

What is an   ip 00007fa030deb9d3 

What is an   sp 00007fa01effc600 

Message 5 of 11
Ki_Adi_Mundi
NETGEAR Expert

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

I think these linux kernel errors are for developers to trace/guess where is the problem, google for them may get more answers if are you interested. Smiley Very Happy

Message 6 of 11
michaeldowns
Aspirant

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

LOL

Google... never would have thought of that!!

 

You are listed as a Netgear expert.

 

Not so much.

 

Message 7 of 11
Ki_Adi_Mundi
NETGEAR Expert

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

I have more knowlege of our product than the users, but I am still not a linux expert who can explain the kernel trace clearly although I really want to be.   Smiley Very Happy

Message 8 of 11
michaeldowns
Aspirant

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

Hello,

 

I understand your wish to be more knowledgeable That is also my wish.

 

However, 99.999% of people will have checked Google before coming to this community for help.

 

Recommending Google to get more information is not helpful.  It is disrespectful

Message 9 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err

That error you saw in diagnostics.log is likely not a symptom of the problem you are facing. If you send in your logs (see the Sending Logs link in my sig) I can have a look at those.

Message 10 of 11
StephenB
Guru

Re: NAS312-Crash/Diagnostics Show Error - segfault at 28 ip 00007fa030deb9d3 sp 00007fa01effc600 err


@michaeldowns wrote:

However, 99.999% of people will have checked Google before coming to this community for help.


I'd disagree here.  Many do, but certainly many are not doing that (or checking the Netgear manuals either). 

 

I agree that the response above was not helpful though.

Message 11 of 11
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