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NETGEAR ReadyNAS RND4000 v3 not appearing on network
NETGEAR ReadyNAS RND4000 v3
Windows 10
I used to be able to access the server from other computers wirelessly.
I had to close my old account with COX and when I started a new account with them, I ran into this issue.
Now I've connected a data cable directly to my computer.
I loaded the latest Raidar software, hoping it would see the server on my network, but no luck.
Error message - "your netgear storage is not accessible from this computer. Check your network settings."
It doesn't tell me which setting needs to be changed.
I really need my server to get to my archived files. I'd appreciate your help. Thanks!
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Directly connecting the NAS to the computer requires manually assigning an IP address that is within the range where the ReadyNAS address (default or fixed if you previously set that) is visible. If that's not something familiar to you, then you need to get a router in the picture to assign IP addresses that are within the proper range.
One of the typical causes of this is that you assigned a permanent iP address to the ReadyNAS within the NAS settings instead of reserving one in your router and then change routers. Now, if you have a new router that assigns addresses outside the range of the ReadyNAS's, the computer can't see it. Example: Your previous router used 192.168.0.xxx for it's IP address range and you manually assigned the ReadyNAS 192.168.0.100. Your computer with the IP address assigned within the router's DHCP IP range could see the NAS. Your new router uses the 192.168.1.xxx range, so the IP assigned to your computer by the router is no longer able to see the NAS. Check the address reported on the NAS display and the address of your computer and see if they are in the same range. If they are not, you will need to change one of them. Changing the default range for your router is a way to change your computer's IP address to be within the same range as the NAS. Doing an OS re-install on the NAS is a way to revert to a DHCP assigned IP for the NAS.
Thanks for the input. This is unfamiliar territory for me but seems to make sense. My NAS is 192.168.168.168 and my public IP is xxx.xxx.xxx.xxx. Ideally I would like to get back to multiple machines using it on the network. Not sure how to find the router's DHCP IP. Doing an OS re-install on the NAS worries me a bit for fear of losing data.
If the NAS is coming up as 192.168.168.168, then that is the default and you have not set the NAS to have a fixed IP address. OS re-install is not needed. Does it also show that address when you connect it to the router? It shouldn't. If it does, then your router is not set up properly to be a DHCP server or the ethernet connection to the NAS has an issue. Do you see activity lights blinking on the NAS ethernet port?
Your public IP address is immaterial, or at least should be. Your computer needs to talk to the NAS via your intranet, not the internet (except via ReadyNAS Remote, but let's wait for that).
Assuming you are using Windows, open a command prompt and type IPCONFIG. It should tell you what your computer IP address is and what the router's (default gateway's) addresses are. If the first 3 numbers of the computer's address and the NAS's aren't the same (meaning they are not on the same subnet), then that's your problem -- we just need to figure out how you got there.
If they are on the same subnet, then open a File Explorer window and type the NAS's IP address preceeded by two backslashes in the address line at the top (like \\192.168.0.10). If your logon name and password are different from the account on the NAS, you should be asked for a name and password (remember they are case sensitive). And once you have entered them, you should be able to see the shares on the NAS.
If that doesn't work, you can go back to directly connecting to the NAS and somebody can help you set a fixed IP address on the computer (or just Google "assign static IP address"). But please state what OS you are running so you get the right instructions if you want more help here.
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