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Re: No volume exists.

jimcocteau
Guide

No volume exists. #27611533

I have a major error on restart after one disk physicaly droped out:

 

"No Volume Exist"

 

All the antivirus seems to be updateding nut no volumes are present, can I creat these and keep the data that ws on the system?

 

Screen shot and logs are attached.

Screenshot 2016-10-24 18.30.42.png

 

at Oct 8 2016 21:01:40
System: ReadyNASOS service or process was restarted.
Sat Oct 8 2016 18:16:04
System: Antivirus scanner definition file was updated to 201610090620.
Sat Oct 8 2016 17:59:49
System: Firmware was upgraded to 6.6.0.
Sat Oct 8 2016 17:59:49
System: ReadyNASOS background service started.
Sat Oct 8 2016 17:35:18
System: The system is rebooting.
Sat Oct 8 2016 10:23:13
System: Antivirus scanner definition file was updated to 201610082223.
Sat Oct 8 2016 1:24:27
Snapshot: Snapshot prune worker successfully deleted snapshot 2016_08_13__00_00_12 from share or LUN Videos.
Fri Oct 7 2016 10:22:29
System: Antivirus scanner definition file was updated to 201610072218.
Thu Oct 6 2016 10:22:30
System: Antivirus scanner definition file was updated to 201610062210.
Wed Oct 5 2016 10:22:57
System: Antivirus scanner definition file was updated to 201610052214.
Tue Oct 4 2016 10:22:44
System: Antivirus scanner definition file was updated to 201610042150.
Mon Oct 3 2016 10:22:30
System: Antivirus scanner definition file was updated to 201610032219.
Sun Oct 2 2016 10:22:23
System: Antivirus scanner definition file was updated to 201610022205.
Sat Oct 1 2016 9:22:36
System: Antivirus scanner definition file was updated to 201610012247.
Sat Oct 1 2016 0:00:25
Miscellaneous: Snapshot c_1475244024 was successfully created for share or LUN Videos.
Fri Sep 30 2016 9:22:25
System: Antivirus scanner definition file was updated to 201609302241.
Thu Sep 29 2016 9:22:44
System: Antivirus scanner definition file was updated to 201609292217.
Wed Sep 28 2016 9:22:33
System: Antivirus scanner definition file was updated to 201609282223.
Tue Sep 27 2016 9:22:34
System: Antivirus scanner definition file was updated to 201609272229.
Mon Sep 26 2016 9:22:31
System: Antivirus scanner definition file was updated to 201609262245.
Sun Sep 25 2016 9:22:23
System: Antivirus scanner definition file was updated to 201609252244.
Sat Sep 24 2016 9:23:09
System: Antivirus scanner definition file was updated to 201609242214.
Sat Sep 24 2016 0:00:08
Miscellaneous: Snapshot c_1474639207 was successfully created for share or LUN Videos.
Fri Sep 23 2016 9:22:28
System: Antivirus scanner definition file was updated to 201609232252.
Thu Sep 22 2016 9:22:33
System: Antivirus scanner definition file was updated to 201609222238.
Wed Sep 21 2016 9:22:33
System: Antivirus scanner definition file was updated to 201609212235.
Tue Sep 20 2016 9:22:41
System: Antivirus scanner definition file was updated to 201609202243.
Mon Sep 19 2016 9:22:36
System: Antivirus scanner definition file was updated to 201609192227.
Sun Sep 18 2016 9:23:04
System: Antivirus scanner definition file was updated to 201609182218.
Sat Sep 17 2016 9:28:11
System: Antivirus scanner definition file was updated to 201609172212.
Sat Sep 17 2016 0:00:25
Miscellaneous: Snapshot c_1474034424 was successfully created for share or LUN Videos.
Fri Sep 16 2016 9:23:04
System: Antivirus scanner definition file was updated to 201609162212.
Thu Sep 15 2016 9:22:35
System: Antivirus scanner definition file was updated to 201609152243.
Wed Sep 14 2016 9:22:46
System: Antivirus scanner definition file was updated to 201609142241.
Wed Sep 14 2016 9:15:19
System: External storage device disconnected.
Wed Sep 14 2016 9:14:43
System: External storage device connected.
Wed Sep 14 2016 9:14:35
System: External storage device disconnected.
Wed Sep 14 2016 9:13:13
System: External storage device connected.
Tue Sep 13 2016 9:22:37
System: Antivirus scanner definition file was updated to 201609132244.
Mon Sep 12 2016 9:28:28
System: Antivirus scanner definition file was updated to 201609122219.
Sun Sep 11 2016 9:22:35
System: Antivirus scanner definition file was updated to 201609112221.
Sun Sep 11 2016 9:06:42
System: ReadyNASOS background service started.
Sun Sep 11 2016 8:48:35
System: The system is shutting down.
Sat Sep 10 2016 11:49:34
System: Antivirus scanner definition file was updated to 201609110038.
Sat Sep 10 2016 11:29:07
System: ReadyNASOS background service started.
Sat Sep 10 2016 11:13:07
System: The system is shutting down.
Sat Sep 10 2016 7:32:08
System: Antivirus scanner definition file was updated to 201609102051.
Sat Sep 10 2016 7:16:01
System: ReadyNASOS background service started.
Sat Sep 10 2016 2:35:17
System: The system is shutting down.
Sat Sep 10 2016 0:00:13
Miscellaneous: Snapshot c_1473429612 was successfully created for share or LUN Videos.
Fri Sep 9 2016 16:50:32
Share: Share Torrents was added.
Fri Sep 9 2016 10:00:47
System: Antivirus scanner definition file was updated to 201609092302.
Fri Sep 9 2016 9:41:12
System: ReadyNASOS background service started.
Fri Sep 9 2016 9:41:12
System: ReadyNASOS background service started.
Fri Sep 9 2016 9:02:21
System: The system is shutting down.
Fri Sep 9 2016 9:02:09
System: Host name was changed to JIMS_Network_2.
Fri Sep 9 2016 9:01:43
System: Host name was changed to JIMS_Network_2.
Thu Sep 8 2016 23:16:21
System: Antivirus scanner definition file was updated to 201609091217.
Thu Sep 8 2016 22:50:53
System: ReadyNASOS background service started.
Thu Sep 8 2016 22:34:39
System: The system is shutting down.
Thu Sep 8 2016 18:30:06
System: Antivirus scanner definition file was updated to 201609090723.
Thu Sep 8 2016 17:56:22
System: Firmware was upgraded to 6.5.2.
Thu Sep 8 2016 17:56:23
System: ReadyNASOS background service started.
Thu Sep 8 2016 15:01:49
System: The system is rebooting.
Thu Sep 8 2016 11:43:41
System: Antivirus scanner definition file was updated to 201609090105.
Thu Sep 8 2016 11:26:16
System: ReadyNASOS background service started.
Thu Sep 8 2016 10:52:28
System: The system is rebooting.
Thu Sep 8 2016 10:33:23
System: Host name was changed to Jims_network_2.

Message 1 of 10

Accepted Solutions
jimcocteau
Guide

Re: No volume exists.

This issue has been resolved thanks to mdgm and the great efforts from support.

 

thank you 🙂

View solution in original post

Message 10 of 10

All Replies
mdgm-ntgr
NETGEAR Employee Retired

Re: No volume exists.

Please send in your logs (see the Sending Logs link in my sig).

Message 2 of 10
jimcocteau
Guide

Re: No volume exists.

Logs on way.

 

Thanks

Message 3 of 10
jimcocteau
Guide

Re: No volume exists.

is it possible to relocate all of the disks into an existing operating second NAS104 (Ihave 2 units) and confirm the data is still okay?

Message 4 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: No volume exists.

The OS, array and data volume are on the disks. The problem would remain if moving to another chassis.

 

Your logs were very much incomplete. I wonder if the root volume is full.

Message 5 of 10
jimcocteau
Guide

Re: No volume exists.

Hi mdgm,

 

The attached are all the logs I have for this ReadyNAS unit. The System is asking to "create a new volume" but this is not accessible. I can access “format” but this would obviously delete all the data on any one of the disks.

 

Another screenshot is attached that shows :remove inactive volumes house the disk #1,2,3,4.

 

Seems I will have to trformat all disc and loose all the data, about 2TB 😞

Screenshot 2016-10-25 08.50.49.png

I will continue toward on resolution for the day before I decide to reformat.

 

 

Message 6 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: No volume exists.

Looking at the complete set of logs this time, I can see

 

two of your disks are out of the data volume array. One has a non-zero current pending sector count.

It looks like this is a data recovery situation.

 

I didn't see a link to your thread in your email so it was harder to find your post. Please always include a link to your thread when sending in logs.

Message 7 of 10
jimcocteau
Guide

Re: No volume exists.

Thanks mdgm,

 

I am now performing a full "Test Disk" from the Boot Menu this have been going for quite some time due to the size of the drives, seems to be still happening. I will wait for this to be completed then try a reboot.

 

What is the process for " Data Recovery" if this fails?

 

j

Message 8 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: No volume exists.

The disk test won't fix anything. That just checks the health of your disks.

 

You'd open an online support case and support would explain the costs to you. I think the current pricing is about $200 USD for initial diagnostics (up to 1 hour work performed), but support could confirm.

Message 9 of 10
jimcocteau
Guide

Re: No volume exists.

This issue has been resolved thanks to mdgm and the great efforts from support.

 

thank you 🙂

Message 10 of 10
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