Not able to access Admin Page after OS reinstall (RN104)

[Getsuruito]

Hi,

I had to OS reinstall my RN104 because I forgot the Admin Password. But since then I can no longer access the Admin Page (Using admin/password credentials). It's giving me "Internal Server Error". Tried different browser and different computers but same error. Tried to connect thru RAIDar it says that my username or my password is not valid.

I can access the data on the server without any issue.

I'm really confused.

[mdgm-ntgr · Accepted solution]

Looks like your NAS unit's time was set back to epoch time 0 after you updated to 6.4.0 and on each OS Re-install it was still showing that as well. I've now fixed the hardware clock and updated the firmware on the unit first to 6.5.2 and then onto 6.8.0

[2015/03/21 10:07:50] Factory default initiated due to new disks (no RAID, no partitions)!
[2015/03/21 10:08:11] Defaulting to X-RAID2 mode, RAID level 1
[2015/03/21 10:08:39] Factory default initiated on ReadyNASOS 6.1.9 (1409791183).
[2015/03/21 10:23:40] Updated from ReadyNASOS 6.1.9 () to 6.2.2 (ReadyNASOS).
[2016/03/13 12:23:13] Updated from ReadyNASOS 6.2.2 (ReadyNASOS) to 6.2.2 (ReadyNASOS).
[1969/12/31 17:00:57] Updated from ReadyNASOS 6.2.2 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[2017/09/04 04:07:15] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.5.2 (ReadyNASOS).
[2017/09/04 10:14:57 UTC] Updated from ReadyNASOS 6.5.2 (ReadyNASOS) to 6.8.0 (ReadyNASOS).

Now, I think you should be able to login with the default password. If not, try another OS Re-install.

One of your disks has 8 ATA errors and a single current pending sector. I'd keep an eye on that disk.

You're using a single RAID-0 volume spanning both disks. That's quite risky. If either disk fails all data will be lost.

[StephenB]

What firmware are you running?

What do you see when you use https://nas-ip-address/fwbroker ?

FWIW, if you don't have a current backup, you should make one.  It's possible that your problem will get worse, and you don't want to risk data loss.

[Getsuruito]

I'm using 6.4.0 Firmware.

When I use https://nas-ip-address/fwbroker I receive the same "500 Internal Server Error message".

[StephenB]

You might need to do a USB recovery.  I'd wait for @mdgm-ntgr to chime in before trying that though.

6.4.0 is quite old, when you get the system back up I recommend upgrading to 6.8.0 (the current release).

[Getsuruito]

Hi Guys,

My problem still persists.

Please help.

Thanks.

[mdgm-ntgr · Accepted solution]

Looks like your NAS unit's time was set back to epoch time 0 after you updated to 6.4.0 and on each OS Re-install it was still showing that as well. I've now fixed the hardware clock and updated the firmware on the unit first to 6.5.2 and then onto 6.8.0

[2015/03/21 10:07:50] Factory default initiated due to new disks (no RAID, no partitions)!
[2015/03/21 10:08:11] Defaulting to X-RAID2 mode, RAID level 1
[2015/03/21 10:08:39] Factory default initiated on ReadyNASOS 6.1.9 (1409791183).
[2015/03/21 10:23:40] Updated from ReadyNASOS 6.1.9 () to 6.2.2 (ReadyNASOS).
[2016/03/13 12:23:13] Updated from ReadyNASOS 6.2.2 (ReadyNASOS) to 6.2.2 (ReadyNASOS).
[1969/12/31 17:00:57] Updated from ReadyNASOS 6.2.2 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[1969/12/31 17:00:55] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[2017/09/04 04:07:15] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.5.2 (ReadyNASOS).
[2017/09/04 10:14:57 UTC] Updated from ReadyNASOS 6.5.2 (ReadyNASOS) to 6.8.0 (ReadyNASOS).

Now, I think you should be able to login with the default password. If not, try another OS Re-install.

One of your disks has 8 ATA errors and a single current pending sector. I'd keep an eye on that disk.

You're using a single RAID-0 volume spanning both disks. That's quite risky. If either disk fails all data will be lost.

[Getsuruito]

Thanks mdmg, it's working fine now. I'll monitor the disk and will try to change the RAID type to a more safe config.

Thanks again.