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Re: Not getting email alerts from ReadyNAS Pro 4

carpii
Tutor

Not getting email alerts from ReadyNAS Pro 4

ReadyNAS Pro 4 running RAIDiator 4.2.31 

 

Occasionally when I log into FrontView, an alert pops up about disk health.

 

Today I got an alert popup.. "Reallocated sector count has increased in the last day. Disk 4: Previous count: 5 Current count: 6 Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk."

 

This error is also recorded in Frontview -> Status -> Logs

 

The ReadyNAS is supposed to be emailing me these alerts (and I've had them in the past, although I dont recall any in a long time), so it seems email alerts have stopped working at some point.

 

When I go to System -> Alerts, my email is configured properly, and clicking 'Send test Message' sends an email successfully.

 

When I go to System -> Alerts -> Settings, all the event types are ticked, meaning it should generate an email anytime these happen

 

How can I troubleshoot this?

 

Thanks

 

Model: RNDP4000|ReadyNAS Pro 4 Chassis only
Message 1 of 7

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StephenB
Guru

Re: Not getting email alerts from ReadyNAS Pro 4

You can download the log zip file, and then look in msmtp.log.  That should give some clues as to whether the alert was successfully sent.

 

Maybe also double-check your email spam folder. 

 

If you are using a corporate mail server, then it's possible that it is quarantining some email (and depending on corporate policies you might not be able to see what it is filtering out).

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Message 4 of 7

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StephenB
Guru

Re: Not getting email alerts from ReadyNAS Pro 4

Sounds like you should replace the disk before you go back and troubleshoot the email alerts.

Message 2 of 7
carpii
Tutor

Re: Not getting email alerts from ReadyNAS Pro 4

Yeah, I'll be replacing a drive tomorrow.

 

My worry is, I would not have known about this, had I not been trying to troubleshoot unrelated RAIDar issues on all 3 NAS (my other thread).

 

There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning

Message 3 of 7
StephenB
Guru

Re: Not getting email alerts from ReadyNAS Pro 4

You can download the log zip file, and then look in msmtp.log.  That should give some clues as to whether the alert was successfully sent.

 

Maybe also double-check your email spam folder. 

 

If you are using a corporate mail server, then it's possible that it is quarantining some email (and depending on corporate policies you might not be able to see what it is filtering out).

Message 4 of 7
carpii
Tutor

Re: Not getting email alerts from ReadyNAS Pro 4

Its just a personal gmail account. No sign of it in my spam folder either

 

Good idea about msmtp log, I'll check that thanks

 

Should there also be a log entry in Frontview when it attempts to send an email alert?

I can see theres one when I manually send a test email

 

 

Message 5 of 7
StephenB
Guru

Re: Not getting email alerts from ReadyNAS Pro 4


@carpii wrote:

 

Should there also be a log entry in Frontview when it attempts to send an email alert?

 


Normally not, since whatever caused the alert itself is logged.  I don't know if SMTP failures are logged or not (I get my alerts, so I have no easy way to test it). 

 


@carpii wrote:

 

There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning


Which ones?  Not all SMART errors trigger an email.

Message 6 of 7
carpii
Tutor

Re: Not getting email alerts from ReadyNAS Pro 4

msmtp log does show an attempt to send the alert on 10th July, but it appears my internet was down, or having dns issues. Pretty unfortunate, but at least I have an answer now, thankyou

 

 

Feb 12 12:55:04 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=503 exitcode=EX_OK
Apr 12 06:25:04 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=187 exitcode=EX_OK
Jul 10 17:11:30 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com errormsg='cannot locate host smtp.gmail.com: Name or service not known' exitcode=EX_NOHOST
Jul 16 21:21:29 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=169 exitcode=EX_OK

 


@carpii wrote:

 

There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning


Which ones?  Not all SMART errors trigger an email.


I made a mistake with this. I thought these historic log entries were this year, but they were actually from 2018.

There is also a subsequent log entry for RAID sync, so it appears I did actually get those alerts, and dealt with them at the time

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