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Re: Not getting email alerts from ReadyNAS Pro 4
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ReadyNAS Pro 4 running RAIDiator 4.2.31
Occasionally when I log into FrontView, an alert pops up about disk health.
Today I got an alert popup.. "Reallocated sector count has increased in the last day. Disk 4: Previous count: 5 Current count: 6 Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk."
This error is also recorded in Frontview -> Status -> Logs
The ReadyNAS is supposed to be emailing me these alerts (and I've had them in the past, although I dont recall any in a long time), so it seems email alerts have stopped working at some point.
When I go to System -> Alerts, my email is configured properly, and clicking 'Send test Message' sends an email successfully.
When I go to System -> Alerts -> Settings, all the event types are ticked, meaning it should generate an email anytime these happen
How can I troubleshoot this?
Thanks
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You can download the log zip file, and then look in msmtp.log. That should give some clues as to whether the alert was successfully sent.
Maybe also double-check your email spam folder.
If you are using a corporate mail server, then it's possible that it is quarantining some email (and depending on corporate policies you might not be able to see what it is filtering out).
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Re: Not getting email alerts from ReadyNAS Pro 4
Sounds like you should replace the disk before you go back and troubleshoot the email alerts.
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Re: Not getting email alerts from ReadyNAS Pro 4
Yeah, I'll be replacing a drive tomorrow.
My worry is, I would not have known about this, had I not been trying to troubleshoot unrelated RAIDar issues on all 3 NAS (my other thread).
There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning
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You can download the log zip file, and then look in msmtp.log. That should give some clues as to whether the alert was successfully sent.
Maybe also double-check your email spam folder.
If you are using a corporate mail server, then it's possible that it is quarantining some email (and depending on corporate policies you might not be able to see what it is filtering out).
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Re: Not getting email alerts from ReadyNAS Pro 4
Its just a personal gmail account. No sign of it in my spam folder either
Good idea about msmtp log, I'll check that thanks
Should there also be a log entry in Frontview when it attempts to send an email alert?
I can see theres one when I manually send a test email
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Re: Not getting email alerts from ReadyNAS Pro 4
@carpii wrote:
Should there also be a log entry in Frontview when it attempts to send an email alert?
Normally not, since whatever caused the alert itself is logged. I don't know if SMTP failures are logged or not (I get my alerts, so I have no easy way to test it).
@carpii wrote:
There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning
Which ones? Not all SMART errors trigger an email.
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Re: Not getting email alerts from ReadyNAS Pro 4
msmtp log does show an attempt to send the alert on 10th July, but it appears my internet was down, or having dns issues. Pretty unfortunate, but at least I have an answer now, thankyou
Feb 12 12:55:04 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=503 exitcode=EX_OK Apr 12 06:25:04 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=187 exitcode=EX_OK Jul 10 17:11:30 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com errormsg='cannot locate host smtp.gmail.com: Name or service not known' exitcode=EX_NOHOST Jul 16 21:21:29 host=smtp.gmail.com tls=on auth=on user=removed@gmail.com from=removed@gmail.com recipients=removed@gmail.com mailsize=169 exitcode=EX_OK
@carpii wrote:
There are also a few other historic health alerts in the log, which I didnt recieve an email for, so it's kinda concerning
Which ones? Not all SMART errors trigger an email.
I made a mistake with this. I thought these historic log entries were this year, but they were actually from 2018.
There is also a subsequent log entry for RAID sync, so it appears I did actually get those alerts, and dealt with them at the time