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I have a ReadyNAS 102 running firmware 6.9.3 connected to a EDA500 Expansion Chassis and I setup OneDrive sync for my Cloud back-ups.
As far as I can tell, I setup everything correctly, but nothing appears to be happening. No files are uploaded to OneDrive although the Green indicator is on and the Internet and Services checks are in place. I have >800GB free space left on OneDrive.
I setup OneDrive sync like this:
The local back-up data is on my EDA500. I wonder if that has something to do with it?
Any help is greatly appreciated. Thanks in advance.
The problem support was referring to is clearly on the BACK-UP volume.
You have a BACK-UP_STUDIO_PROJECTS share but you moved that subvolume under BACK-UP_STUDIO. Similarly for BACK-UP_ACAPELLAS and BACK-UP_SAMPLES. That's where you went wrong.
The snapshots subvolume isn't the issue.
You could do e.g. (note don't copy the #, that's just to prevent blind copy and paste, always think about the commands you're entering):
Please download the NAS system logs and then provide it to us. We will check if the logs will show why it is not syncing. You may check this link on how you can send it.
Thank you for providing the logs. Please do not post your logs publicly next time. It will be best if you send the logs on the email provided on the KB article that I have posted or you can PM me the download link.
We will review first the logs and then provide you an update as soon as possible.
Some additional information regarding my issue: I have placed a txt file inside of the back-up folder and for some reason this txt file is syncing with OneDrive perfectly.
Local storageOneDrive storage
All the other files in the folder do not although the maximum file size is well below the 10GB limit of OneDrive. One folder contains a number of 100MB zip files and these are not synced over... Weird...
I hope you can find something from the logs because it's quite worrying that the Cloud back-ups don't function.
There is a lot of timeout messages on the one-drive.log. It is trying to upload the files but then saying it is not found.
Can you enable the Secure Diagnostic Mode (SDM) on the NAS to further investigate this issue? You may find that option on System > Settings > Support. Please PM me the port / code after enabling it.
I received the following reply from you from Netgear support:
"It appears that a back end access was done on the NAS and btrfs subvolumes were moved from one directory to another. This has caused errors on the code on the NAS which contributed to the issue that you have currently. What they suggest is just undo what you did before and that should fix it"
I have no idea what happened or what that means for that matter, but I did some searching regarding btrfs subvolumes and came across another topic. I ran the command line
btrfs subvolume list /data
and that gave no output. However, I ran the command again, but then with data in capital letters, which is the case in the frontend
btrfs subvolume list /DATA
and that actually came back with:
ID 257 gen 614979 top level 5 path .purge
ID 258 gen 614980 top level 5 path ._share
ID 259 gen 614961 top level 5 path .apps
ID 260 gen 614980 top level 5 path home
ID 261 gen 614979 top level 5 path .vault
ID 263 gen 614980 top level 5 path .timemachine
ID 264 gen 614979 top level 260 path home/admin
ID 265 gen 614979 top level 5 path RNXconfig
ID 266 gen 614979 top level 265 path RNXconfig/.snapshots
ID 267 gen 614979 top level 5 path Downloads
ID 268 gen 614979 top level 267 path Downloads/.snapshots
ID 269 gen 614980 top level 5 path Video
ID 270 gen 614979 top level 269 path Video/.snapshots
ID 317 gen 614979 top level 5 path Backups
ID 318 gen 614979 top level 317 path Backups/.snapshots
ID 1096 gen 614980 top level 5 path Pictures
ID 1097 gen 614979 top level 1096 path Pictures/.snapshots
ID 1100 gen 614980 top level 5 path Kodi
ID 1101 gen 614979 top level 1100 path Kodi/.snapshots
It seems that my data volume is called DATA instead of data. I wonder if that has something to do with the issue?
After that, I did the same with my BACK-UP volume which is on my EDA500. And on there is the data that needs to be synced with OneDrive:
btrfs subvolume list /BACK-UP
And that resulted in the following:
ID 257 gen 10157 top level 5 path .purge
ID 258 gen 10157 top level 5 path ._share
ID 259 gen 10160 top level 5 path .vault
ID 260 gen 10160 top level 2399 path BACK-UP_STUDIO/BACK-UP_STUDIO_PROJECTS
ID 261 gen 10160 top level 260 path BACK-UP_STUDIO/BACK-UP_STUDIO_PROJECTS/.snapshots
ID 262 gen 10157 top level 2399 path BACK-UP_STUDIO/BACK-UP_ACAPELLAS
ID 263 gen 10160 top level 262 path BACK-UP_STUDIO/BACK-UP_ACAPELLAS/.snapshots
ID 264 gen 10157 top level 2399 path BACK-UP_STUDIO/BACK-UP_SAMPLES
ID 265 gen 10160 top level 264 path BACK-UP_STUDIO/BACK-UP_SAMPLES/.snapshots
ID 268 gen 10157 top level 5 path BACK-UP_APPS_SETTINGS
ID 269 gen 10157 top level 268 path BACK-UP_APPS_SETTINGS/.snapshots
ID 270 gen 10159 top level 5 path BACK-UP_APPLICATIONS
ID 271 gen 10159 top level 270 path BACK-UP_APPLICATIONS/.snapshots
ID 277 gen 10157 top level 5 path BACK-UP_OUTLOOK
ID 278 gen 10157 top level 277 path BACK-UP_OUTLOOK/.snapshots
ID 280 gen 10157 top level 5 path BACK-UP_ARTISTEER_PROJECTS
ID 281 gen 10157 top level 280 path BACK-UP_ARTISTEER_PROJECTS/.snapshots
ID 811 gen 10157 top level 5 path BACK-UP_LOCAL_ONEDRIVE
ID 812 gen 10157 top level 811 path BACK-UP_LOCAL_ONEDRIVE/.snapshots
ID 839 gen 10157 top level 5 path BACK-UP_READYNAS
ID 840 gen 10157 top level 839 path BACK-UP_READYNAS/.snapshots
ID 2399 gen 10160 top level 5 path BACK-UP_STUDIO
ID 2400 gen 10157 top level 2399 path BACK-UP_STUDIO/.snapshots
What I see is .snapshots. When in fact there are no snapshots present in Frontview. Could that have something to do with it? And is there a way to fix this?
I hope you have an answer to this. Thanks so much in advance.
The problem support was referring to is clearly on the BACK-UP volume.
You have a BACK-UP_STUDIO_PROJECTS share but you moved that subvolume under BACK-UP_STUDIO. Similarly for BACK-UP_ACAPELLAS and BACK-UP_SAMPLES. That's where you went wrong.
The snapshots subvolume isn't the issue.
You could do e.g. (note don't copy the #, that's just to prevent blind copy and paste, always think about the commands you're entering):
Reading your comment, I decided to recreate the BACKUP share and reset the OneDrive sync after that.
As soon as I re-enabled the OneDrive sync, I saw a back-up sub-folder appear in OneDrive. So, I think this might be working now. I'll test a little further to see if all back-up files are uploaded.
