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Re: Onedrive Backup Failure

powellandy1
Virtuoso

Onedrive Backup Failure

Hi

 

Struggling to get Onedrive backup set up (upload only). RN422 with 6.10.3.

 

Set it up a couple of times (as pictured below)

 

Repeatedly fails.

 

Log shows:

Dec 02 21:29:29 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:29:29 Backup ng-csd[9614]: E1202 21:29:29.847729 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:30:04 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:30:04 Backup ng-csd[9614]: E1202 21:30:04.408228  9617 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:39:32 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:39:32 Backup ng-csd[9614]: E1202 21:39:32.727783 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:40:40 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:40:40 Backup ng-csd[9614]: E1202 21:40:40.568121  9617 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:48:13 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:48:13 Backup ng-csd[9614]: E1202 21:48:13.040491 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:51:59 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:51:59 Backup ng-csd[9614]: E1202 21:51:59.600181  9616 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:54:26 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:54:27 Backup ng-csd[9614]: E1202 21:54:26.800860  9617 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 21:58:35 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 21:58:35 Backup ng-csd[9614]: E1202 21:58:35.119856  9616 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 22:02:15 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 22:02:15 Backup ng-csd[9614]: E1202 22:02:15.280609 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 22:06:47 Backup ng-csd[9614]: Received error response. No response body. Response code: 504
Dec 02 22:06:48 Backup ng-csd[9614]: E1202 22:06:47.932081  9616 WSClient.cpp:517] Received error response. No response body. Response code: 504
Dec 02 22:07:28 Backup systemd[1]: Stopping One Drive Service client for ReadyNAS...
Dec 02 22:07:29 Backup systemd[1]: Stopped One Drive Service client for ReadyNAS.
Dec 02 22:08:20 Backup systemd[1]: Started One Drive Service client for ReadyNAS.
Dec 02 22:08:20 Backup ng-csd[1898]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
Dec 02 22:08:20 Backup ng-csd[1898]: W1202 22:08:20.792398  1898 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings

I 'left' Onedrive and re-set it up around 22:07. The log was otherwise full of the 504 errors.

 

Next steps??
Thanks
Andy

 

o1.png

Message 1 of 9

Accepted Solutions
B_L
NETGEAR Expert
NETGEAR Expert

Re: Onedrive Backup Failure

The dot (little "light") in the icon turns blue when the NAS is backing up the files.

Could you please follow this https://kb.netgear.com/25625/How-do-I-send-ReadyNAS-system-logs-to-NETGEAR-Support to download the system logs and then send it to me in a private message?

View solution in original post

Message 8 of 9

All Replies
B_L
NETGEAR Expert
NETGEAR Expert

Re: Onedrive Backup Failure

We released ReadyNAS 6.10.4.

https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4

Please upgrade your NAS and check if it fixed your OneDrive backup issue.

Message 2 of 9
powellandy1
Virtuoso

Re: Onedrive Backup Failure

Same issue.

-- Reboot --
Dec 06 16:03:59 Backup systemd[1]: Started One Drive Service client for ReadyNAS.
Dec 06 16:03:59 Backup ng-csd[5578]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
Dec 06 16:03:59 Backup ng-csd[5578]: W1206 16:03:59.139441  5578 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
Dec 06 16:04:23 Backup systemd[1]: Stopping One Drive Service client for ReadyNAS...
Dec 06 16:04:23 Backup systemd[1]: Stopped One Drive Service client for ReadyNAS.
Dec 06 16:04:24 Backup systemd[1]: Started One Drive Service client for ReadyNAS.
Dec 06 16:04:24 Backup ng-csd[5697]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
Dec 06 16:04:24 Backup ng-csd[5697]: W1206 16:04:24.851426  5697 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings

After upgrade to 6.10.4 and reboot Onedrive was off, so entered all details again and still not working. Dot is blue. No new files appear to have been copied.

Message 3 of 9
B_L
NETGEAR Expert
NETGEAR Expert

Re: Onedrive Backup Failure

Please check the "History" (Logs). Here are the screenshots of my OneDrive setup. File Options_8.36.76.zip was uploaded to OneDrive.

 

Screen Shot 2020-12-06 at 12.37.09 PM.png

 

 Screen Shot 2020-12-06 at 12.37.29 PM.png

Message 4 of 9
powellandy1
Virtuoso

Re: Onedrive Backup Failure

Hi

Dec 06, 2020 04:04:25  PMOneDrive service started.
Dec 06, 2020 04:04:25  PMStarting to index local drive. This could take a while. Please wait.
Dec 06, 2020 04:04:26  PMIndexing local drive is complete.
Dec 06, 2020 04:04:26  PMStarting to scan cloud drive for changes. It could take a while. Please wait.
Dec 06, 2020 04:17:47  PMScaning cloud drive changes is complete.
Dec 06, 2020 04:17:47  PMStarting to scan local drive for changes. It could take a while. Please wait.
Dec 06, 2020 04:17:50  PMUploading /data/Backup/My Documents/Andy/Personal/BANK/Santander A/Thumbs.db ...
Dec 06, 2020 04:17:52  PMUploading /data/Backup/My Documents/Andy/Personal/Credit Reports/Thumbs.db ...
Dec 06, 2020 04:17:52  PMUploading /data/Backup/My Documents/Andy/Personal/Documents/CPD/Thumbs.db ...
Dec 06, 2020 04:17:54  PM/data/Backup/My Documents/Andy/Personal/BANK/Santander A/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:17:55  PMUploading /data/Backup/My Documents/Andy/Personal/Documents/Jo/Thumbs.db ...
Dec 06, 2020 04:17:57  PM/data/Backup/My Documents/Andy/Personal/Credit Reports/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:17:58  PM/data/Backup/My Documents/Andy/Personal/Documents/CPD/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:17:58  PMUploading /data/Backup/My Documents/Andy/Personal/Documents/Thumbs.db ...
Dec 06, 2020 04:17:58  PM/data/Backup/My Documents/Andy/Personal/Documents/Jo/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:01  PM/data/Backup/My Documents/Andy/Personal/Documents/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:02  PMUploading /data/Backup/My Documents/Andy/Personal/Lavender Crafts/Thumbs.db ...
Dec 06, 2020 04:18:04  PMUploading /data/Backup/My Documents/Andy/Personal/Old House/Move 2012/57Pinewood/Thumbs.db ...
Dec 06, 2020 04:18:04  PMUploading /data/Backup/My Documents/Andy/Personal/Phone/Orange/Thumbs.db ...
Dec 06, 2020 04:18:05  PM/data/Backup/My Documents/Andy/Personal/Lavender Crafts/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:06  PMUploading /data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Adobe/.DS_Store ...
Dec 06, 2020 04:18:07  PM/data/Backup/My Documents/Andy/Personal/Old House/Move 2012/57Pinewood/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:07  PM/data/Backup/My Documents/Andy/Personal/Phone/Orange/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:08  PMUploading /data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Qualification handbooks - Subject Specialist/.DS_Store ...
Dec 06, 2020 04:18:08  PMUploading /data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Qualification handbooks - Subject Specialist/Diplomas/.DS_Store ...
Dec 06, 2020 04:18:08  PM/data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Adobe/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:09  PMUploading /data/Backup/My Documents/Andy/Personal/Thumbs.db ...
Dec 06, 2020 04:18:11  PM/data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Qualification handbooks - Subject Specialist/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:11  PM/data/Backup/My Documents/Andy/Personal/Teaching/DTLLS/CD/Qualification handbooks - Subject Specialist/Diplomas/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:12  PM/data/Backup/My Documents/Andy/Personal/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:20  PMUploading /data/Backup/My Documents/Andy/STJOHN/RCM/Kit/Thumbs.db ...
Dec 06, 2020 04:18:21  PMUploading /data/Backup/My Documents/Andy/STJOHN/RCM/Meetings/Thumbs.db ...
Dec 06, 2020 04:18:22  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/.DS_Store ...
Dec 06, 2020 04:18:24  PM/data/Backup/My Documents/Andy/STJOHN/RCM/Kit/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:25  PM/data/Backup/My Documents/Andy/STJOHN/RCM/Meetings/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:25  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/Documents/.DS_Store ...
Dec 06, 2020 04:18:25  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:25  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/Videos/.DS_Store ...
Dec 06, 2020 04:18:26  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/Ambulance/Andy's Packages/ETA/Patient Assessment/Thumbs.db ...
Dec 06, 2020 04:18:28  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/Documents/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:28  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/ATLS Instructor/Content/Videos/.DS_Store was uploaded to Cloud Drive.
Dec 06, 2020 04:18:29  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/Ambulance/Andy's Packages/ETA/Patient Assessment/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:32  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/Ambulance/New Package/Thumbs.db ...
Dec 06, 2020 04:18:34  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/Anapen/Thumbs.db ...
Dec 06, 2020 04:18:34  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/JEXT/Instructions for Training Pen/Thumbs.db ...
Dec 06, 2020 04:18:35  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/Ambulance/New Package/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:36  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/JEXT/Thumbs.db ...
Dec 06, 2020 04:18:38  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/JEXT/Instructions for Training Pen/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:38  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/First aid courses - MSOFFICE 2003 version/AED 2014 v1 2003/PresentationPackage/Thumbs.db ...
Dec 06, 2020 04:18:39  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/Anapen/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:39  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/First aid courses - MSOFFICE 2003 version/AED 2014 v1 2003/Thumbs.db ...
Dec 06, 2020 04:18:41  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Auto Injectors/JEXT/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:41  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2003/MH First aiders 2014 v1 97-03/PresentationPackage/Thumbs.db ...
Dec 06, 2020 04:18:42  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/First aid courses - MSOFFICE 2003 version/AED 2014 v1 2003/PresentationPackage/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:43  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/First aid courses - MSOFFICE 2003 version/AED 2014 v1 2003/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:43  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2010/MH First aiders 2014/PresentationPackage/Thumbs.db ...
Dec 06, 2020 04:18:43  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2010/MH Principles 2014/PresentationPackage/Thumbs.db ...
Dec 06, 2020 04:18:45  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2003/MH First aiders 2014 v1 97-03/PresentationPackage/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:46  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Mental Capacity Act/Thumbs.db ...
Dec 06, 2020 04:18:47  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2010/MH First aiders 2014/PresentationPackage/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:47  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/M&H MSOFFICE 2010/MH Principles 2014/PresentationPackage/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:47  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Thumbs.db ...
Dec 06, 2020 04:18:48  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Young first aider PowerPoint/Resources/Young Firstaider/Mpeg/Thumbs.db ...
Dec 06, 2020 04:18:50  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Mental Capacity Act/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:50  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Young first aider PowerPoint/Resources/Young Firstaider/Thumbs.db ...
Dec 06, 2020 04:18:51  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:52  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Young first aider PowerPoint/Resources/Young Firstaider/Mpeg/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:52  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/desktop.ini ...
Dec 06, 2020 04:18:53  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/Youth Training Resources/Young first aider/Young first aider PowerPoint/Resources/Young Firstaider/Thumbs.db was uploaded to Cloud Drive.
Dec 06, 2020 04:18:54  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/Training 2011 USB/FIre marshal & Difference/First aid course.wmv ...
Dec 06, 2020 04:18:54  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/Training 2011 USB/FIre marshal & Difference/Free guide.wmv ...
Dec 06, 2020 04:18:56  PM/data/Backup/My Documents/Andy/STJOHN/Trainer/SER 2014 Training Resources/desktop.ini was uploaded to Cloud Drive.
Dec 06, 2020 04:18:57  PMUploading /data/Backup/My Documents/Andy/STJOHN/Trainer/Training 2011 USB/FIre marshal & Difference/Generic.wmv ...

The file in question is 148MB. Upload speed is capped at 150KB/sec, so should have taken under 20m to upload but it's now 850pm - over 4 hours. Even if it was running all 3 concurrently they are all the same size so should have finished and moved on by now??

 

Thanks

A

Message 5 of 9
B_L
NETGEAR Expert
NETGEAR Expert

Re: Onedrive Backup Failure

Let's check if it is related to speed limit. Please disable the upload speed limit and see if it helps.

Message 6 of 9
powellandy1
Virtuoso

Re: Onedrive Backup Failure

It does. On unlimited it works - but the internet grinds to a halt. It seems to go completely full pelt without saving a small % of bandwidth - which makes it pretty unusable except overnight.


Once I put a limit (I've tried 50KB/s and 150KB/s - my broadband upload is about 2Mb/s - so limiting to about half) in it seems to hang after an hour or two and the little 'light' turns from green to blue.


Bug in the throttling code??

Message 7 of 9
B_L
NETGEAR Expert
NETGEAR Expert

Re: Onedrive Backup Failure

The dot (little "light") in the icon turns blue when the NAS is backing up the files.

Could you please follow this https://kb.netgear.com/25625/How-do-I-send-ReadyNAS-system-logs-to-NETGEAR-Support to download the system logs and then send it to me in a private message?

Message 8 of 9
powellandy1
Virtuoso

Re: Onedrive Backup Failure

Just to close this off. B_L kindly reviewed logs, found a bug, patched NAS remotely and all working fine.

Thanks 🙂

Message 9 of 9
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