Possible failed upgrade (Cloud options) with release 6.5.0

[powellandy1]

Hi

I have 3 units. I have upgraded them all to 6.5.0 as prompted. First I migrated my account to myNetgear as described in the email that came round a while ago.

Two of them - the Pro6 and Ultra6 have the following Cloud page

But on my RN312 I have this:

I'm also struggling using the new ReadyCloud as I keep getting a page trying to force an update on a unit that is remote and only comes on in the evening - can this be bypassed??

I've emailed logs for the RN312. Shout if I can offer anything else.

Thanks

Andy

[BrendanM · Accepted solution]

For the first issue, can you try clearing your browser cache (or use a private / incognito window).

Regarding the RN102 - are you sure it is not online right now? It should only realise that an update is available if it is actually online.

[BrendanM · Accepted solution]

For the first issue, can you try clearing your browser cache (or use a private / incognito window).

Regarding the RN102 - are you sure it is not online right now? It should only realise that an update is available if it is actually online.

[powellandy1]

Hi

How very amateurish of me! You are right, clearing the cache resolves it.

The RN104 - I'm pretty sure its set to come on a 6pm but I will check tonight when I am next to it.

Thanks

A

[powellandy1]

Hi

It was on just seemed ReadyCLOUD could never update it remotely.

Did it manually then had to remove and re-add two of the NASes to ReadyCLOUD and now all works as it should 🙂
Thanks

Andy