Problem when starting up

[jmaplopez]

Hello,

recently my RN10200 started and POWER and BACKUP ligths blink for hours while the ACT light stays on all the time.

I tried a reset without success.

Do you know how to force at least a factory reset?

Maybe it is possible to restart with an usb drive?

regards in advance

[StephenB]

Try installing RAIDar on a PC or Mac, and tell us if it can find the NAS (and if it does, what status it shows).

https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

[jmaplopez]

Thank you for your answer Stephen,

I run RAIDar and doesn't detect the device. Not able to try this way.

regards,

[StephenB]

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@jmaplopez wrote:

I run RAIDar and doesn't detect the device. 

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Try powering down the NAS and removing the disks (labeling them by slot).  Then power up again, and see if RAIDar finds the NAS and reports a "no disks" status.