Product Registration Issues - ReadyNAS Ultra 4

[lusu]

I registered the product under a different account ( account wih different email address ) Since I left the company where I worked then, I donot have nor the email address nor the password available any more.

The email then was xx.xxxxxx@getronics.com.

The product was registered at august 13 2010.

I want to register it again using xxx.xxxxxx@telenet.be.

[JennC]

Hello lusu,

Both email addresses are registered and have devices registered to them. You may need to contact support for request merging the 2 different accounts. 

What I did was I added the telenet.be email address to the registration of the SN you gave.

I am now going to hide the email addresses and the SN you provided for your own security. These should not be posted anywhere in the community.

Welcome to community!

Regards,

[JennC]

Hello lusu,

Were you able to reach one of the support people?

Just checking on you.

Regards,

[lusu]

Hi JennC,

No, I did not yet contacted support.

What is the surest way to get to somebody ?

Best regards,

Luc

[JennC]

Hello lusu,

I have already added the email address as a secondary email address on the registration of the product. But if you want to still talk to support team then you may need to call them. I believe they should be able to help you with the registration.

Regards,