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I am having an issue where my RN204-100NES will not shut down properly through the admin web console, and the power button does nothing at all. When the shutdown is issues, it stays with a do_exit_890 message on the unit. Pressign the power button, regardless of amount of time held, does nothing. I must pull the power supply. As soon as it is plugged back in, it automatically starts up, and if I try a shutdown from the power button, nothing happens. Also, after the initial unplug and re-plug, it cannot find the network on either port. A second or third cycling of the power ususally gets it to connect.
I have tried to get a case open through the support portal, but it continually loops back to a fatal error has occurred when I get to the stage of "Click to call Customer Support".
Does anyone have any advice on what else I should try, or how to actually get Customer Support on the phone? Thanks!
Re: RN 204 won't shutdown and power button inoperable
I can't get connected to it to get the full list of what is enabled, but I think it is only http, https, and file share. I only use it as a backup location and the web admin console. I tried to turn everything else off when I initially set it up.
No on WOL and no on the scheduling. Just tried the volume read-only option, and I am stuck at the al_eth_set_wol+54 which seems to be when the nics aren't responding. 3 power cycles and still at the same point.
