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RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6

Grimjack
Aspirant

RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6

[sorry for bad/homemade english]

 

There are already some post about my problem, but quite different solutions and I´m at the moment not really in to try whatever suggestions and maybe make bad things worse...I don´t feel lucky tonight:-/

 

Ok, here´s the plot:

Some weeks ago I got my system degraded due to failing disk, channel 5. All greyd out/missing in administration.

Warranty gave me a new one, replaced it and waited through sync during night. After sync I made a restart and everything seemed to be ok, the degraded-warning had disappeared and all disks reported green/online. I didn´t check filesystem though, downloaded new firmware and went to work.

When coming home I found all disks red and the request in subject....and no volumes.

 

Tried restart...and removing the new disk.

 

I can see in log (extract below) that another disk (channel 3) reported failed just before the new disc was synced and went online, that didn´t show at all when I checked some hours later. There´s also an entry telling volume still degraded, everything was green and healthy in the morning though...and the yellow DEGRADED I´ve been looking at for some weeks was all gone.

No entries in standard log during day telling when green turned red.

 

What to do?

 

Thu Aug 17 2017 18:35:21 System: Bakgrundstjänst i ReadyNASOS startade.
Thu Aug 17 2017 18:33:00 System: Systemet startar om.
Thu Aug 17 2017 18:31:38 Disk: Diskmodell:WDC WD4002FFWX-68TZ4N0 Serie:K4K20GZB togs bort från kanal 5 i huvudenheten.
Thu Aug 17 2017 18:29:58 System: Bakgrundstjänst i ReadyNASOS startade.
Thu Aug 17 2017 18:27:37 System: Systemet startar om.
Thu Aug 17 2017 5:49:53 System: Firmware uppdaterades till 6.8.0.
Thu Aug 17 2017 5:49:53 System: Bakgrundstjänst i ReadyNASOS startade.
Thu Aug 17 2017 5:46:24 System: Systemet startar om.
Thu Aug 17 2017 5:45:09 System: En ny firmwareversion (6.8.0) är tillgänglig.
Thu Aug 17 2017 5:45:07 System: Bakgrundstjänst i ReadyNASOS startade.
Thu Aug 17 2017 5:42:44 System: Systemet startar om.
Thu Aug 17 2017 2:53:49 Volym: Omsynkroniseringsåtgärden har slutförts på volymen data. Volymen är dock fortfarande degraderad.
Thu Aug 17 2017 2:52:35 Disk: Disken i kanalen 5 (Internal) ändrade status från RESYNC till ONLINE.
Thu Aug 17 2017 2:52:33 Disk: Disken i kanalen 3 (Internal) ändrade status från ONLINE till FAILED.
Thu Aug 17 2017 1:00:40 Volym: Volymen data är Degraded.
Thu Aug 17 2017 0:05:18 Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Pictures.
Thu Aug 17 2017 0:05:18 Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Music.
Thu Aug 17 2017 0:05:18 Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN istat.
Thu Aug 17 2017 0:05:18 Snapshot: Snapshot-beskärningen tog bort snapshot 2017_07_20__00_00_29 från utdelningen eller LUN Documents.
Thu Aug 17 2017 0:00:13 Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Pictures.
Thu Aug 17 2017 0:00:12 Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Music.
Thu Aug 17 2017 0:00:12 Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN istat.
Thu Aug 17 2017 0:00:12 Snapshot: Snapshot c_1502920808 skapades för utdelningen eller LUN Documents.
Wed Aug 16 2017 21:40:30 Volym: Omsynkronisering av volymen data startades.
Wed Aug 16 2017 21:40:22 Disk: Diskmodell:WDC WD4002FFWX-68TZ4N0 Serie:K4K20GZB lades till i kanal 5 i huvudenheten.
Wed Aug 16 2017 1:00:20 Volym: Volymen data är Degraded.
Model: RN51600|ReadyNAS 516 6-Bay
Message 1 of 4

Accepted Solutions
StephenB
Guru

Re: RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6

It looks like disk 3 failed at the end of the resync process (2:52:33), and the volume was degraded when you restarted it (5:42:44).

 

The log also shows that disk 5 was removed again after the restart 18:31:38.  Were you doing anything with the NAS at about that time?

 

I suggest using paid support.  If you purchased (new) between 1 June 2014 and 31 May 2016 you have courtesy chat support.  

View solution in original post

Message 2 of 4

All Replies
StephenB
Guru

Re: RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6

It looks like disk 3 failed at the end of the resync process (2:52:33), and the volume was degraded when you restarted it (5:42:44).

 

The log also shows that disk 5 was removed again after the restart 18:31:38.  Were you doing anything with the NAS at about that time?

 

I suggest using paid support.  If you purchased (new) between 1 June 2014 and 31 May 2016 you have courtesy chat support.  

Message 2 of 4
Grimjack
Aspirant

Re: RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6

Yes, when I discovered the issue I tried what, in panic, seemed as the most logic action; remove the new drive...

 

Have to wait ´til chat support here opens in about 12 hours.

Any educated guess...what are the chances I will be able to rebuild the raid and recover my data?

 

Message 3 of 4
StephenB
Guru

Re: RN 516 - Remove inactive volumes to use the disk #1,2,3,4,5,6


@Grimjack wrote:

 

Any educated guess...what are the chances I will be able to rebuild the raid and recover my data?

 


I'm not sure about the odds.  The disk 3 failure occured shortly before the resync completed.  That tells me that the resync might have failed (despite the success message).

 

It's best to do nothing until they take a look. 

Message 4 of 4
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