RN102 - Management service offline after 6.2.3 update

[GGITech]

mdgm wrote:
GGITech encountered the app uninstallation issue on 6.2.2. The problem he encountered is not an issue that would be run into on 6.2.3.

MDGM - Thanks for all the help! I appreciate that there are Netgear folks that are available to help when trouble arises. I cannot speak highly enough of MDGM and his communication and quickness to fix the issue. Even though it was not the same as listed on this thread, he took care of it and got the device to 6.2.3. This included the device being encrypted and no loss of data. Kudos!!!

[mdgm-ntgr]

Split WhiteStarPrime's post into a new thread as it is a different issue: http://www.readynas.com/forum/viewtopic.php?f=65&t=80950

6.2.4 has the fix for the management service offline issue.

[Romsey]

I have just updated from 6.2.4 to 6.2.5 and have the same issue with management service offline. Raidar reports firmware is 6.2.5, but blue power light flashing, and management service offline. Tried rebooting OS but no difference. I have just ordered another hard disk to capture some of my data, which I can see in win7.

A fix would be very helpful!!

[mdgm-ntgr]

Sent you a PM

[JMehring]

Same issue here after 6.2.4 upgrade.  Seems like readynasd service crashes

[mdgm-ntgr]

Please open RAIDar 6.0, download your logs and send your logs in (see the Sending Logs link in my sig)

[JMehring]

Hi mdgm,

My cousin is the one who has a box that I reccommended her to buy.  She can't figure out how to get the logs 🙂  I have ssh access and can grab logs manually if you tell me which directories to zip up.  readynasd gives a problem when starting and crashes:

18936 pts/0    S+     0:00 grep readynas
root@CodyNAS:/lib/systemd/system# readynasd -v 5 -l -
[15/08/13 13:57:39] 18942:18942 readynasd.c:1004 () readynasd log started
[15/08/13 13:57:39] 18942:18942 context.c:129 (debug) NEW GLOBAL_CONTEXT: db.sq3=0x71bd08
[15/08/13 13:57:39] 18942:18942 context.c:156 (debug) NEW GLOBAL_CONTEXT: event.sq3=0x73eb88
[15/08/13 13:57:39] 18942:18942 context.c:159 (debug) NEW GLOBAL_CONTEXT: globalctx=0x71b430
[15/08/13 13:57:39] 18942:18942 readynasd.c:1175 () readynasd started. (restarted=0)
[15/08/13 13:57:39] 18942:18942 readynasd.c:1217 (info) First start for readynasd, cleaning up previous USB configurations
[15/08/13 13:57:40] 18942:18942 db_access.c:109 (error) Error rndb_import() ==> rc=3
[15/08/13 13:57:40] 18942:18942 readynasd.c:1241 (error) dba import failed

This is what my cousin says:

    had to update java and then download an d install raidar.exe. Running it all now and will attempt to get the logs and send them to you

    What directory do I try to get the logs from? Raidar is telling me that the management service is offline. I can only see the directories for plex, sabnzb, drone, couchpotato...etc...raidar can not connect to the admin page either

 

    Sorry...can't figure out where to get the logs from...

[StephenB]

RAIDar 6.0- has a control to download the logs.  She is perhaps running an older version of RAIDar.

[mdgm-ntgr]

Thanks for the logs. I have sent you a PM.

I noticed something I found very surprising in the logs. Somehow some snapshots have been taken of the OS partition back in October last year.

As the OS partition is only 4GB taking any snapshots of that subvolume will likely eventually lead to issues.

[chanray]

I also need help with my ReadyNAS 316 (Firmware: 6.2.4).

RAIDar shows status "Management service is offline".  The front display shows "booting..." and bottom tray LED is flashing (while other LEDs stay on).  I can only see the top level folders of the RN316 in my Mac and PC but no read access to them.

Tried download logs from RAIDar but it popup error "Download process failed".  

[mdgm-ntgr]

Hi chanray you could open an online chat support case about this.

[yuuisim]

I am unfortunatly having this issue as well after updating from 6.2.4... tried to use the iOS cloud app one day and got "Management Service Offline" after I went onto RAIDar to check what was going on. Still have SSH access though.

[yuuisim]

I figured it out! It turns out it was an overly large /var/log/btmp file that made the 4GB OS Partition run out of space! Removing the file took care of it!

[Reza_IAMIP]

HI ! I'm sorry but could you tell me how you managed to do that? My readynas has gone offline since the last backup and wont come back online. I can access the shares but cant log in to user interface. Its seems bizzare that everything else works but I am afraid that backup schedule is not working anymore.

I loged in via ssh and looked at the /var/log/btmp file and deleted it. But I still get the same message? I tried a restart via UI but maybe I need to pull the plugg ?

[StephenB]

---

@Reza_IAMIP wrote:

I loged in via ssh and looked at the /var/log/btmp file and deleted it. But I still get the same message? I tried a restart via UI but maybe I need to pull the plugg ?

Let's start from the beginning, instead of just deleting stuff. How full is your OS partition?

Log in with ssh and enter

df . -h

df . -i

and report the results.

[Ken_Stovall]

My question is this...Im having the same problem flashing blue light and can not access my units...getting: Management Service is Offline.

If I remove my drives so I do not loss my data, can I then do a factory reset to clear out any errors then reinstall my disk and be back to normal ??

Thanks