RN102: Since upgrade to 6.5.1 cannot access FrontView

[Charlesb224]

I upgraded to 6.5.1 and although shares work, I cannot access the GUI frontview.  the Raidar says that the unit is 'system starting up'

luckily I have SSH access, but that only helps if I knew what to do.  Can I downgrade the firmware or restart remotely?

everything was fine with 6.5.0, sometimes I wonder why we upgrade when the system suggests to.

[JennC]

Hello Charlesb224,

Did you already try rebooting it? As well as using another web browser.

Welcome to the community!

Regards,

[Charlesb224]

No.  Worried about data loss..  Just did that, and it rebooted OK and I can access the Admin webpage.

Bit concerning though.  My ReadyNas Duo has chugged along for 6 years and never skipped a beat (still going!).  This for 2.5 years is Ok, but this latest update seems to have been the issue.

Is there a timeline for an update, or should I downgrade back to 6.5.0?

[StephenB]

If the NAS is working now, then don't downgrade it.

[mdgm-ntgr]

You could send in your logs (see the Sending Logs link in my sig) if you wish though.

[BrianL2]

Hi Charlesb224,

Welcome to the community!

Stick with your current Firmware and send in your logs if you want us to have a look at your system. Also, can you recall the previous Firmware on your system before you update it to 6.5.1?

Kind regards,

BrianL
NETGEAR Community Team

[Charlesb224]

Thanks BrianL, mdgm

Logs sent per instructions.  I was previously on 6.4.2 - thought it was 6.5.0, but I checked the logs and I was wrong 

[mdgm-ntgr]

Which apps do you have installed?

I can see you've got SSH and have used that.

As for why you couldn't access the web admin page it looks like the relevant logs have already been rotated.

[Charlesb224]

Apps: Transmission and the inbuilt DLNA server.  Nothing else.  

My ReadyNas is on an auto on/off schedule, so that might be why the logs have been cycled, although I was amazed at the quantity of logs produced when I exported them.

If it happens again, I'll post back.

[mdgm-ntgr]

We get logs that are useful for troubleshooting a wide range of problems. Sometimes a log that we may have thought wouldn't be relevant to a problem can turn out to have highly useful information.