RN102 not booting up correctly after firmware upgrade

[khn604]

Hi all,

This morning I did an upgrade to firmware version 6.10.1, which obviously failed. Currently the powerled is blinking, RAIDar shows the new firmware version, two good disks, but Status shows: "System starting up". I can ping the system, but I don't have data or console access. I tried to reinstall the firmware with multiple USB keys, without success.

Any recommendation how to bring the system back up?

Thank you in advance!

[StephenB · Accepted solution]

It sounds like you tried a USB recovery - which only restores the flash and doesn't affect the OS partition on the disks.  Did you try an OS reinstall? See pages 20-23 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf 

That will reset the NAS admin password to password, change the network configuration to the default DHCP, and also disable volume quota.  It shouldn't affect other settings or data.

[StephenB · Accepted solution]

It sounds like you tried a USB recovery - which only restores the flash and doesn't affect the OS partition on the disks.  Did you try an OS reinstall? See pages 20-23 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf 

That will reset the NAS admin password to password, change the network configuration to the default DHCP, and also disable volume quota.  It shouldn't affect other settings or data.

[khn604]

Thank you, outstanding support 🙂

[dimon1305]

I have the same problem as the first message. The data on the disk cannot be erased. How can I downgrade the firmware?

[khn604]

I exactly followed the discription above, took me 5mins to solve.