Orbi WiFi 7 RBE973
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RN102 unresponsive when antivirus enabled

mrfloopy
Aspirant

RN102 unresponsive when antivirus enabled

My RN102 (current firmware, 6.4.1) has become unresponsive to file access when the real-time antivirus scanner is enabled. This problem started happening maybe a few weeks ago. Only disabling the antivirus scanner restores normal performance. Any suggestions?

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BrianL2
NETGEAR Employee Retired

Re: RN102 unresponsive when antivirus enabled

Hi mrfloopy,

 

There are a lot of posts here in the community that is similar to what you've experienced with the latest R6 Firmware. This issue has been acknowledged and being worked on. Just check this page for updates since there's no ETA when the said Firmware or fix will be available.

 

Let me know if you have further questions.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

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mrfloopy
Aspirant

Re: RN102 unresponsive when antivirus enabled

Message 2 of 3
BrianL2
NETGEAR Employee Retired

Re: RN102 unresponsive when antivirus enabled

Hi mrfloopy,

 

There are a lot of posts here in the community that is similar to what you've experienced with the latest R6 Firmware. This issue has been acknowledged and being worked on. Just check this page for updates since there's no ETA when the said Firmware or fix will be available.

 

Let me know if you have further questions.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

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