× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

RN104 Unable to access admin page - Firmware 6.7.3

mocoyn
Aspirant

RN104 Unable to access admin page - Firmware 6.7.3

Hi

 

After install the firmware 6.7.3 I can't access to admin page with the name of the NAS. I can only access with the IP.

 

Too, I've detected I can't access by FTP after install the firmware.

 

Any suggestion? Any idea?

 

Thanks

Model: RN104|ReadyNAS 100 Series
Message 1 of 15

Accepted Solutions
Skywalker
NETGEAR Expert

Re: RN104 Unable to access admin page - Firmware 6.7.4

"nas_home" is not a valid hostname, so you'll probably want to rename it to something like "nas-home".  See https://en.wikipedia.org/wiki/Hostname#Restrictions_on_valid_hostnames.

View solution in original post

Message 12 of 15

All Replies
JennC
NETGEAR Employee Retired

Re: RN104 Unable to access admin page - Firmware 6.7.3

Hello mocoyn,

 

Does it still show on the RAIDar the hostname of the NAS? Can you stil also ping the hostname?

 

Regards,

Message 2 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 Unable to access admin page - Firmware 6.7.3

Also, which web browser are you using?

Are any other services affected e.g. SMB?

Message 3 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.3

The hostname appear as my "nas_home" and when I try ping to this hostname, it respond correctly.

 

Appear the next text:

 

C:\Users\IBM_ADMIN>ping nas_home

Pinging nas_home [192.168.1.251] with 32 bytes of data
Reply from 192.168.1.251: bytes=32 time=1ms TTL=64
Reply from 192.168.1.251: bytes=32 time=2ms TTL=64
Reply from 192.168.1.251: bytes=32 time=3ms TTL=64
Reply from 192.168.1.251: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.1.251:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 2ms

Message 4 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.4

I use Firefox and Chrome. And the service SMB is affected too 😞

 

This morning, I updgraded to 6.7.4 but the issue persist. I think the new firmware could solution the issue but not 😞

Message 5 of 15
StephenB
Guru

Re: RN104 Unable to access admin page - Firmware 6.7.4

Just to clarify:  I am thinking all services are working correctly when you use the IP address, but some are not connecting if you use the host name.

 

Is that a correct summary?

Message 6 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.4

It's correct the resume

 

Sorry, I push the button as "Accepted solution" by error 😞

Message 7 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 Unable to access admin page - Firmware 6.7.4

You may wish to see Self signed certificate error in Chrome 58


Can you download the logs?

Message 8 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.4

Sorry, I don't understand you. What have I do? Can you indicate me step a step?

 

Thanks

Message 9 of 15
StephenB
Guru

Re: RN104 Unable to access admin page - Firmware 6.7.4

Message 10 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.4

Thanks for the explanation.

 

I've send the logs request now, as indicate the url.

 

I'll expect answer.

 

Thanks

Message 11 of 15
Skywalker
NETGEAR Expert

Re: RN104 Unable to access admin page - Firmware 6.7.4

"nas_home" is not a valid hostname, so you'll probably want to rename it to something like "nas-home".  See https://en.wikipedia.org/wiki/Hostname#Restrictions_on_valid_hostnames.

Message 12 of 15
mocoyn
Aspirant

Re: RN104 Unable to access admin page - Firmware 6.7.4

I've changed the hostname and I can access now, although my hostname (nas_home) had been working a few years before.. :S

 

Many thanks

Message 13 of 15
StephenB
Guru

Re: RN104 Unable to access admin page - Firmware 6.7.4


@mocoyn wrote:

I've changed the hostname and I can access now, although my hostname (nas_home) had been working a few years before.. :S

 


I'm not doubting that it worked before, but it is still illegal - it looks like it eventually caught up to you.

Message 14 of 15
Skywalker
NETGEAR Expert

Re: RN104 Unable to access admin page - Firmware 6.7.4

Going forward, the admin GUI will prevent you from setting a bad hostname.  As OS compontents (in both Windows 10 and ReadyNASOS) continue to get updated over time, it's likely more things will cease to work with invalid hostnames.

Message 15 of 15
Top Contributors
Discussion stats
  • 14 replies
  • 4433 views
  • 0 kudos
  • 5 in conversation
Announcements