RN104 firmware 6.5.2 gmail setup

[polofson]

Can not get this to work .. getting frustrated.

gmail side enable less secure apps

testmail fails regardless

/peo

[StephenB]

Did you also disable two-factor authentication on the gmail side?

[polofson]

2 step verification is off

[StephenB]

Interesting.  That does work for me. My NAS is set to port 465, use TLS is checked, and the SMTP server is set to smtp.googlemail.com

If you are using a static IP address on the NAS, double-check your subnet mask and your DNS servers.  It is possible that you simply can't reach the internet from the NAS.

[polofson]

Tryed with googlemail as well ... no luck same result as with smtp.gmail.com

/peo

[StephenB]

Have you confirmed that your NAS can reach the internet?

[polofson]

I managed to download the firmware update, and can ping smtp.gmail.com ...

/peo

[StephenB]

---

@polofson wrote:

I managed to download the firmware update, and can ping smtp.gmail.com ...

/peo

---

Download using "check for updates" on the NAS? 

[polofson]

Yes there was a message about new software when I used admin interface 

Download now ? then a reboot ... 

[StephenB]

6.5.2 is the newest production software.  Are you sure that's what you are running?

[polofson]

[StephenB]

Perhaps try a different email provider at a test?

[polofson]

Any sugestions, does neatgear have a test site ... ?

Is there any debug possibilities on the nas itself ?

[mdgm-ntgr]

Can you list the settings you are using for sending email alerts (apart from your email address and password across)?

Here's what works for me

smtp provider: smtp.gmail.com
User: myemail@gmail.com

Password: mypassword

SMTP server: smtp@gmail.com

SMTP port: 465

From: myemailaddress@gmail.com

Use TLS: checked

You can send in your logs (see the Sending Logs link in my sig) as well if you like.

[polofson]

when I  add with myemail.gmail.com it gets prefilled with:

Email Account Privider: smtp.gmail.com:465

SMTP Server: smtp.gmail.com

User: mymail.gmail.com

SMTP Port: 465

Password: mygmailpassword

From: mymail.gmail.com

Use TLS: checked

I have also tried with custom: and used 465 as port and also 587 as port 

It spins for a while and comes back with the same error 

[StephenB]

---

@polofson wrote:

when I  add with myemail.gmail.com it gets prefilled with:

Email Account Privider: smtp.gmail.com:465

SMTP Server: smtp.gmail.com

User: mymail.gmail.com

SMTP Port: 465

Password: mygmailpassword

From: mymail.gmail.com

Use TLS: checked

---

This is likely a typo, but just in case: the User and From fields need to be mymail@gmail.com (not mymail.gmail.com)

[polofson]

Yes its a typo ... 

[StephenB]

How many characters are in the username?  Are any of them special characters?

[polofson]

17 my complete mail only lower case characters and @ and a  dot (.)

Its a normal email adress as user

[StephenB]

I'm stumped - my setup is similar, and works with no problems.

[polofson]

Anyway to se in logfiles what is going on, can I send private mail with sensitive info?

[polofson]

Sep 24 09:01:21 host=smtp.gmail.com tls=on auth=on user=mymail@gmail.com from=mymail@gmail.com recipients=mymail@gmail.com smtpstatus=535 smtpmsg='535-5.7.8 Username and Password not accepted. Learn more at\n535 5.7.8  https://support.google.com/mail/?p=BadCredentials h41sm2140491lji.28 - gsmtp' errormsg='authentication failed (method LOGIN)' exitcode=EX_NOPERM

Found this in a logfile ....

[polofson]

It is my mistake, after looking at the logfile I logged out of gmail and tryed to login. Failed and gave me a hint that I changed password some time ago. Using new password bingo it now works.

Sorry for the confusion .. If you get the same question again, ask people to sign out gmail and test the password by signing on again.

Thanks for all support and hints ...