RN104 not accessible anymore from MacBook Pro OS Ventura 13.4.1

[77PALE77]

Hi everyone,

in march 2023 I bought the new Mac Book Pro 14" M2 with OS Ventura installed.

For the first month everything worked fine with my ReadyNas 104. It was reachable both from browser and as a network share.

I suppose that last update to 13.4.1 has changed something.

As an absurd fact I can reach it remotely, but not on local network, it says that my Mac is not on the same LAN, but that's not true. Any other device (iPhones iPads, Samsung Tv, other Macs) still works fine with NAS

Thanks for answering

Pale77

[StephenB]

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@77PALE77 wrote:

in march 2023 I bought the new Mac Book Pro 14" M2 with OS Ventura installed.

For the first month everything worked fine with my ReadyNas 104. It was reachable both from browser and as a network share.

I suppose that last update to 13.4.1 has changed something.

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You might try this:

• https://osxdaily.com/2023/01/18/fix-file-sharing-not-working-in-macos-ventura/

It be good to post back on whether this works (or not).

[77PALE77]

Tried the solution at the link you shared twice, but nothing changed. Even tried a ping call to IP address of my NAS and received only timeout errors.
While doing this I noticed that from the network folder even my Mac Pro was no longer accessible (even the icon had changed from the Mac Pro one to the monitor one). After rebooting Mac Pro was accessible again but not my ReadyNas.

[StephenB]

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@77PALE77 wrote:
Even tried a ping call to IP address of my NAS and received only timeout errors.

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That suggests something pretty serious is wrong.

Are you seeing the correct IP address on the NAS LCD screen?

[77PALE77]

Yes, IP on NAS lcd is correct.
Anyway I can access NAS from every other device on my LAN, only the Mac with Ventura is not working: it seems to be a known issue of this OS, as I found doing many Google search.
I even rebooted NAS and router but nothing changed. Think I have to wait for a Ventura update, hoping Apple fixes this bug.

[StephenB]

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@77PALE77 wrote:
Yes, IP on NAS lcd is correct.
Anyway I can access NAS from every other device on my LAN, only the Mac with Ventura is not working: it seems to be a known issue of this OS, as I found doing many Google search.

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Not being able to ping the NAS is a more fundamental issue than the SMB access problems I've seen when I google.

How is the mac connected to your network?

Can you ping other devices  on your network from the mac

[77PALE77]

Mac is connected via wifi, and I can ping succesfully any other device on the LAN exept NAS. 

[StephenB]

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@77PALE77 wrote:

Mac is connected via wifi, and I can ping succesfully any other device on the LAN exept NAS. 

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Which is puzzling.  ping is a very basic service, so something is off.

Are you pinging it by its IP address?  Or are you using the hostname?

[77PALE77]

By IP adress

[StephenB]

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@77PALE77 wrote:
By IP adress

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Are the devices you can ping also connected to wifi?

Or are they connected to ethernet?

Have there been any recent changes to your network setup (new router/ap, etc)?

[77PALE77]

Some devices are connected via wifi, some via ethernet.

No changes on my LAN

The only change is that Netgear dropped remote service, ReadyCloud account have expired on 1st of july. But it was for remote access to NAS. Local access is still granted and it works, but not on Mac with Ventura. Really weird…

[StephenB]

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@77PALE77 wrote:

The only change is that Netgear dropped remote service, ReadyCloud account have expired on 1st of july. 

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Yes, but that wouldn't affect ping at all.

Did you every try ping on the Mac back when ReadyCloud was still running?

Is there any internet security software running on the Mac?

Also, I suggest downloading RAIDar 6.5 for MacOS and seeing if that can find the NAS from the Mac.

• https://kb.netgear.com/20684/ReadyNAS-Downloads

[77PALE77]

I do not have any internet security software installed on my Mac

Do not know if any setting I ignore is working in background…

RAIDar detects my NAS on the LAN…

[StephenB]

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@77PALE77 wrote:

I do not have any internet security software installed on my Mac

Do not know if any setting I ignore is working in background…

RAIDar detects my NAS on the LAN…

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I don't own a Mac, so I can't give any more tailored advice.

But I do know that ping not working is either a result of a network configuration error, or something running on the Mac that is blocking the ping request or response.

[77PALE77]

Do you know how I could find out what is blocking ping?

I asked my Mac via Terminal a network IP map, and NAS IP was not there…

I even thought it could be my ORBI system not routing IP’s correctly, I restarted it but nothing changed…

Talked with Apple assistance, after an hour of call and many tries nothing… re-installed OS as their last suggestion, nothing…

[77PALE77]

Hi, finally I found the solution.

I removed static IP for my NAS on the router

It has always been a static IP, it has always worked fine but that’s it…I decided to try this solution and it worked. Don’t know why but it worked

Thanks a lot for your patience. Hope that this discussion could be helpful to many others

[schumaku]

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@77PALE77 wrote:
I removed static IP for my NAS on the router

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This won't make a static IP config on the ReadyNAS - it's just a MAC<->IP-address reservation for the DHCP client on the NAS, so the DHCP server will assign the same IP again.