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[RN202-100NES] Spin-down not working - wake up after seconds

rbush
Aspirant

[RN202-100NES] Spin-down not working - wake up after seconds

Last week I stopped being able to access my NAS on my network and the unit was powered down.  I tried starting and the hard disk would spool up and stay spinning and I still had no access to my NAS.  The only way I could get it to stop spinning was to unplug it - pressing the start button wouldn't shut it down.

 

Every time I try to boot the unit up I get the same problem - the NAS keeps spinning the hard disk and does not link to my network.  I have tried to reset by holding the reset button in while powering up but it has no effect.

 

Please help!

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rbush
Aspirant

Re: [RN202-100NES] Spin-down not working - wake up after seconds

Sorry - posted message incorrectly.  Will repost to proper section.

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JennC
NETGEAR Employee Retired

Re: [RN202-100NES] Spin-down not working - wake up after seconds

Hello Rbush,

 

I don't see your RN202 registered. Please have it registered so you can take advantage of the free 90-day support it came with. This seems badly needs attention by higher tier escalation. I do also hope you have full backup of the data as we always strongly recommend it.

 

Welcome to the community!

 

Regards,

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rbush
Aspirant

Re: [RN202-100NES] Spin-down not working - wake up after seconds

Sorry - posted message incorrectly.  Will repost to proper section.

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