I've used my NAS since January 2016 without trouble. I powered it down for 3 weeks before today while away on a trip. I returned, powered it up, and now I cannot access the admin page, nor do shares appear. I tried reinstalling the OS per recommendations, and still no luck. I'm out of warranty unfortunately. Is paying the $149 support fee my only option at this point? I have a backup but rather not rely on that. Thanks for suggestions.
Raidar reports healthy status. When I click Locate button, LED lights do not flash. When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password".
When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password".
Did you try entering the old admin password for your NAS (the one that applied before you did the OS reinstall)?
FWIW, the default admin password for your NAS is password.
I did try but also failed. The OS Reinstall is supposed to reset to "password" but failed also. I've never had this happen before wher the admin page wouldn't show up. It's like the web server isn't running, but shares aren't either. 😞
The good news from what you've described is the data volume is probably fine (the fact it's showing as 13% free would suggest that it has been mounted fine) and the problem is on the 4GB root volume.
Unless you are comfortable to go in via tech support mode (a boot menu option) and troubleshoot it yourself then support would be the way forward.
There could be a full 4GB root volume and/or some corrupt configuration files. If that proves to be all it is then hopefully it would be relatively straightforward to fix (but impossible to tell without looking at it).
That's great news! I would be comfortable going in via tech support mode, but I would also need detailed notes on how to diagnose and fix. Does such an online resource exist? Thank you all so much.
But now I'm not sure my way around, can't find disk commands yet, or really what to do. Is there any online documentation that can help me at this point?
I also logged into readycloud and it shows everything "healthy" and all my data volumes... But I still can't access the admin page. 😞
Tech support mode is intended for support but there are instructions in posts on the community about how to check disk health using smartctl (optional, more important if a problem with the data volume is suspected), how to check the status of the RAID using mdadm (also optional, more important if a problem with the data volume is suspected), how to start the root volume RAID, mount the root volume and check what's filling it.
If configuration files are corrupted that adds further steps as simply deleting what shouldn't be on the root volume may not be enough to resolve such a problem.
