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Re: RN312 major problems after 6.7.4 - will not boot.

sfpegasus
Tutor

RN312 major problems after 6.7.4 - will not boot.

Yesterday upgraded to 6.7.4.  upgrade apeared to install ok. Messages arriving via email as expected. Last message received was at 9pm "The system is shutting down." System restarted on its own this morning as configured.  When I arrived the fan was running at high speed and no lights were on.  Unable to do a graceful shutdown. Foced a shutdown by holding power button.  Restarted and it goes through a few motions and then stalls with power light on and fan running at high speed.  

 

Attempted USB recovery tool.  USB "stick light" flashes a bit, then system seems to stall with USB "stick light" on steady. No other lights on.

 

Attempted to access boot menu with no success.  Same resuly - power light on and fan running at high speed.

 

No contact via RAIDar.

Message 1 of 9

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: RN312 major problems after 6.7.4 - will not boot.

Fixed. Put a good copy of the firmware on the internal flash.

View solution in original post

Message 6 of 9

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mdgm-ntgr
NETGEAR Employee Retired

Re: RN312 major problems after 6.7.4 - will not boot.

I've sent you a PM. I'd like to have a remote look at this system.

Message 2 of 9
sfpegasus
Tutor

Re: RN312 major problems after 6.7.4 - will not boot.

Thank you.  PM replied.

Message 3 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: RN312 major problems after 6.7.4 - will not boot.

O.K.

 

This is the same problem we've seen with ARM a while back (since fixed for ARM).

 

A USB Boot Recovery key with no partitions on it, so when we look for the first partition on it to mount to look for the firmware etc. we're unable to so USB Boot Recovery fails.

 

Fortunately after replacing the initrd.gz and kernel on the USB Boot Recovery key:

https://www.readynas.com/contributed/mdgm/r6usbboot/latest/initrd.gz

https://www.readynas.com/contributed/mdgm/r6usbboot/latest/kernel

 

It was able to boot into a mode where I could remotely look at it.

Message 4 of 9
sfpegasus
Tutor

Re: RN312 major problems after 6.7.4 - will not boot.

Thanks again.  PM replied and awaiting further instruction.

Message 5 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: RN312 major problems after 6.7.4 - will not boot.

Fixed. Put a good copy of the firmware on the internal flash.

Message 6 of 9
sfpegasus
Tutor

Re: RN312 major problems after 6.7.4 - will not boot.

I cannot thank mdgm enough for the efficient solution to this problem.  

Your dedication to this forum is awesome.

Message 7 of 9
ikonuk
Guide

Re: RN312 major problems after 6.7.4 - will not boot.

Indeed! Thanks to mdgm!

 

Makes it worthwhile to stick to my Netgear NAS.

 

I. Konuk

Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 8 of 9
Rich_1
Aspirant

Re: RN312 major problems after 6.7.4 - will not boot.

Had the exact same problem on Monday morning. Found a solution earlier today. Used Rufus to format the USB for recovery. Now back to normal. The people at the call center are very pleasant but should update their scripts. Would have been back up Monday afternoon if I had read the right post sooner.

Message 9 of 9
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