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RN3130 Management service is offline

Interlab15
Aspirant

RN3130 Management service is offline

Hi,

 

RAIDar notifie me that i can't access to my NAS and i can't download logs or make a diagnostic.

I am under firmware 6.8.0 and it is since this update that i can't connect to my NAS, all services are disable exept HTTPS i can't enable SMB to restore my data.

 

I have tried to réinstall the OS by the boot menu but it didn't solve my problem. I have many important data on it to restore. Someone can help me ?

 

Thanks for your answer.

 

*Sorry for my english.

Model: ReadyNAS-3100|ReadyNAS-3100
Message 1 of 7
StephenB
Guru

Re: RN3130 Management service is offline

Can you log into the admin web ui?  ( https://nas-ip-address/admin )

 

If so, try downloading the NAS logs from there.

Message 2 of 7
Interlab15
Aspirant

Re: RN3130 Management service is offline

I can't,

 

I have a loading bar "Connecting to the ReadyNAS Admin Page..." at the end i have this message : " ReadyNAS Admin Page is offline".

Message 3 of 7
StephenB
Guru

Re: RN3130 Management service is offline

If https://nas-ip-address/fwbroker responds, then try manually installing 6.8.1 through that interface.

 

What apps and services do you have running on the NAS?

Message 4 of 7
Interlab15
Aspirant

Re: RN3130 Management service is offline

Last time i succed to connect to my NAS, only HTTPS was running, and when i try to go to https://nas-ip-address/fwbroker i have this message : Internal Server Error...

Message 5 of 7
StephenB
Guru

Re: RN3130 Management service is offline

Paid support (my.netgear.com) is probably your best option.  You can boot the system into tech support mode, and they can access it remotely.

 

You can ask about per-incident support, which will cost less than a service contract.

Message 6 of 7
Interlab15
Aspirant

Re: RN3130 Management service is offline

Ok thank you for answer.

 

Message 7 of 7
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