RN3130 no boot menu

[Pix99]

Hi,

After a few months of using RN-3130 I got such a message:

V+12 voltage in enclosure Internal is out of spec. (18.35 V).

First - I moved two disks to the other NAS (RN-212) and they work properly.

Second - I checked PS and it has all voltages ok. I also used another PS from a PC and NAS behaves in the same way. So the PS is not a problem here.

Third - I was trying to enter the boot menu and even connect USB stick to upload a new soft.

Nothing works. After switching on the fans start working, the network LED blinks once and that is all. Power LED is always off. Only green led from the second HDD is on all the time.

Could you suggest what I can do. Is it dead? If so where can I buy the mother board?

[Sandshark]

You seem to have skipped something here.  You went from a working system with one set of drives but a warning message, to a working unit with drives from another ReadyNAS (with no indication of whether or not you got the same error) to a non-working system.  I suppose it could be from your third step (which was a really bad idea, as it would have nothing to do with that reported error and can create new problems), but you've not given enough detail as to what you did, and thus what the consequence might have been.  It may be that the problem progressed to a point that the motherboard doesn't work, but I think that's a premature conclusion.

First of all, there is no way the voltage is actually at 18.35V, which you also confirmed.  It would fry your drives and probably more.  So either the hardware that monitors that voltage has gone bad (which would be an inconvenience, but not a catastrophe) or the configuration file that sets the scaling for the monitor has been corrupted.  Unfortunately, you now have to try to get your system back up and running before we can help you determine which it is.

Netgear does not sell parts and, unlike some earlier rack-mount models, the OS6 native systems like the 3100 aren't typically just OEMed from another vendor from whom parts are available (though I do not know specifically about the 3100).

[mdgm]

@Sandshark The 3100 (RNRP4000) was a RAIDiator-x86 unit. This should not be confused with the 3130 which shipped with OS6.

[Sandshark]

I mistyped "3100" when I meant "3130".  The OP did ask about the 3130, to which my response applies.

The 3100 is a customized SuperMicro system.  The 3130 is not.  While it appears to be manufactured for Netgear by Chenbro, all of that line I have ever seen are unique Netgear designs and only Chenbro chassis parts (including caddies) can be substituted. 

[Pix99]

Thank you very much for your response.

I will try to explain it more precisely.

After I got a warning message there was not any access to NAS even the power led was on and LAN led was blinking, fans were working and all disks were marked green.

I even couldn't shut it down. After force restart the power led is off. That was unusual so I removed the most important disks.

my first step.

I had very important data on my disks (slot 1 and 2, RAID1, volume name 'data') so I wanted to know if they suvived. Hopefully after moving these disks to RN212 they started working without any problems, warnings etc.

Because I didn't want to use disks with critical data in a faulty device I moved disks from slots 3 and 4 to slot 1 and 2 I decided to restore NAS to factory default but unsuccessfully.

I did it before a few months earlier and it worked then.

I used this manual:
https://kb.netgear.com/27204/How-do-I-access-the-boot-menu-on-my-ReadyNAS-2304-3130-or-3138-storage-...

So RN3130 has definitely a hardware problem. 

[Sandshark]

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@Pix99 wrote:

After I got a warning message there was not any access to NAS even the power led was on and LAN led was blinking, fans were working and all disks were marked green.

I even couldn't shut it down. After force restart the power led is off. That was unusual so I removed the most important disks.

OK, but what, exactly, did you do between when the unit was working other than reporting a bad +12V and when it stopped working?  When you were "trying to enter the boot menu and even connect USB stick to upload a new soft."

The 3130 does have a 5 year warranty.  If you are still in that window, you should contact Netgear support.

[Pix99]

Hi,

I got the message in the night, read it in the morning and check in the late afternoon.

No backups were made in the night. I did nothing, there weren't any power failures in the UPS log.

I bought this server as used, there is no serial number on the case (sticker is removed) so it could have come from the Netgear replacement program 😉 and is simply a trash.

I am still curious is it possible to fix it?

Is there any repair/service manual?

[Sandshark]

There are no repair/service manuals and no available replacement electrical parts for any ReadyNAS except for the OEM SuperMicro systems (3100, 3200, 4200, and 4200V2), where they don't come from Netgear.  All that is offered is in-warranty replacement, which does not apply to your used system.  The label being absent is suspect.  But as I said, the chassis components are mostly standard Chenbro, so somebody may have swapped the case of a physically damaged unit rather than it being a pre-production or other unique system, though that's still a red flag  Netgear does not remove labels on units provided as warranty replacements.  I do not know if they remove them from evaluation systems to make them harder to sell.  Some silly seller could even have simply removed it thinking they needed to remove it to divorce themselves from the serial number registration.

If it was working but reporting a bad voltage, then simply stopped working on it's own, Then the likelihood that there is something wrong with the motherboard is a lot higher than if you'd done something to it, especially given the troubleshooting you've already done.  Since you moved the one volume to another NAS, have you checked the logs for any indication of other errors?

[StephenB]

FYI, there was a service action for the RN3130 some years ago:  https://kb.netgear.com/000037344/Service-Note-for-RN3130-RN3138-WC7500-and-WC7600v2

It might be worth contacting support, even if the unit is out-of-warranty.

[Pix99]

You are right but I received this:

	Your message to service_notice_37344@netgear.com couldn't be delivered.
The group service_notice_37344 only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.

[StephenB]

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@Pix99 wrote:

You are right but I received this:

	Your message to service_notice_37344@netgear.com couldn't be delivered.
The group service_notice_37344 only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.

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@DaneA  or @JeraldM:  Can you help with this? 

Something clearly wrong with the email management, since this is a public email address for customers to use. While that should be fixed, it would be ideal to connect @Pix99 to the right folks in support for the service action. 

[Pix99]

Hi,

But how can I connect to the right folks in support for the service action?

[JeraldM]

@Pix99 

You can try contacting our NETGEAR Support here for further assistance regarding your concern.

Regards, 

JeraldM

NETGEAR Community Team

[Pix99]

Thank you all for your time.

Netgear does not perform any repairs. They can only replace a server to a new one. Unfortunately support team said that only the first owner has the warranty rights and can get a new server. All Netgear used servers will have no guarantee no matter how old they are.

Finally I can only through it to the bin. 😞